Dog Intake Coordinator

Our Dog Operations team is responsible for delivering the highest standards of animal welfare and care for every dog in their journey through Battersea, from intake, to their care and assessments and then to rehoming. This opportunity sits within our Dog Intake team, where you will be responsible for coordinating the calls and enquiries received to the intake lines, answering questions, and explaining Battersea’s intake policies and procedures to customers. You will ensure that animals are scheduled and brought into Battersea Old Windsor efficiently and in line with operational requirements. We are looking for someone to deliver a high quality of customer service and support over the telephone to customers, whilst adhering to our safeguarding policies. Please note that this role is based at our Old Windsor centre. There is a full-time (40h/week) vacancy and a part-time role (24h/week) vacancy. In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include: 28 days of annual leave (plus 8 days paid public holidays) per year, discounted gym memberships and cycle to work schemes, Employee Assistance Programme and access to Wellbeing Resources, generous pension contributions – up to 10% employer contribution, free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year, annual interest-free season ticket loans. We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more. We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all. We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community. At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.