Return to jobs 
Join the innovative team at tiney, using tech to revolutionize early childhood education and nurture entrepreneurship.
Overview
Salary £12.21
Location London, UK - Hybrid
Nomad Friendly? 
Expires Expires at anytime
Organisation summary
tiney is a pioneering organisation revolutionizing early years education. Utilizing a tech-first platform, we empower budding entrepreneurs to open home nurseries, providing top-notch childcare. We're backed by reputable investors like Local Globe and Index Ventures.
Role Summary
• Work as part of the Payments team, aiding childminders with billing and payment queries.
• Handle contract requests, complete manual data entry tasks, and manage customer interactions via Intercom.
• Support the payments phone line, offering assistance on various aspects like funding, payments, invoices, paperwork, etc.
• Conduct regular reconciliations, headcounts, and help maintain data integrity.
Role Requirements
• Availability for two-week in-person training at our London office starting mid-June.
• Full-time availability throughout July and August, including the August bank holiday.
• Ability to travel to the office once a week post-training.
• Provision of a quiet, well-equipped home workspace and a robust internet connection.
• Exceptional attention to detail, strong mathematics skills and a solid understanding of stellar customer service.
• Previous experience in a customer-facing role is a bonus. Successful candidates will need to consent to a DBS check.
Application Process Details
• Submit your CV and a succinct cover letter.
• Your cover letter should address why you're interested in the role, your potential contributions to the team, and a brief personal introduction.
About tiney At tiney, we're here to give children the best start in life - providing an amazing early years education during the most high impact and formative stages of a child's development. We offer a tech-first platform that empowers micro-entrepreneurs to open their own home nurseries, and a marketplace for families to find accessible, quality childcare around the corner from them. We’re backed by leading investors from Local Globe and Index Ventures.
The role You’ll join our Payments team to support the increased volume we see over summer, helping childminders with day-to-day billing and payment queries. You’ll handle contract requests and complete manual data entry, answer messages from childminders via Intercom (our customer messaging tool), support the payments phone line, helping childminders with questions about funding, payments, invoices, contracts, local authority paperwork, and more. You will also complete regular reconciliations and headcounts (data entry tasks) and help us keep everything organised, accurate and running smoothly.
Job requirements You’re available for two weeks of in-person training in our London office (Monday–Wednesday and Friday) starting mid-June. You can work full-time through July and August, including the August bank holiday. You can travel into the office around once a week after training. You’re comfortable speaking to customers on the phone. You’ve got a quiet environment to work from home, and a strong internet connection. You’ve got great attention to detail and strong maths skills. You understand what good customer service looks like. Previous experience in a customer-facing role (even at a café or shop!) is a bonus. We’ll ask for a DBS check if you’re offered the role, and you’ll need to give your consent for us to carry this out.
How to apply Send us your CV and a short cover letter. In your cover letter, please answer: Why do you want to apply for this role? What skills, attitude or approach will you bring to the team? Tell us a little bit about yourself!
