Operations Executive

Coaching is renowned for its transformational learning and self-development benefits. But its high cost means that it has only ever been accessible to those already at the top. There have been no practical options to solve this inequality in the industry - the second fastest growing in the world - until now.

More Happi is the only scalable, impact tech business that truly democratises 1:1 coaching - enabling everyone, at all levels, equal opportunity for personal and professional growth.

Consistent, incredible feedback

"After just one session I was able to unblock a problem, which I'd been stuck on for years"

"I emerged from the sessions, more focused, purposeful and generally happier."

“My coach is a bit like putting on a pair of glasses. She helps me to see more clearly.”

More Happi has a unique business model that is community driven. Coaches fast-track their career by rapidly gaining ICF accreditation hours, feedback and testimonials. Organisations can finally offer coaching to everyone, not simply those in senior roles.

One year on from launch and our clients include Hello Fresh, Perlego, YuLife, MOO, Blue Ventures, The School of Life, Work.Life, Zinc and more.

Values & Culture

Our values and culture are at the heart of More Happi. Our mission is to give everyone an opportunity for growth, and that starts within the team. It’s exciting, enjoyable and challenging (in a great way).

We all adopt a growth mindset, develop each other and offer encouragement and support. We love solving problems together and are all T shaped. We are anti bureaucratic in our approach.

We value life as much as the good work we do, so you’ll be sure to have a strong work/life balance. And, as an impact business, it’s important that we leave a positive mark on the world, which is why we are at the early stages of becoming a B Corp.

We’re looking to build the team further.

The role

We're seeking an exceptional Operations Executive to join our growing coaching platform and help drive our mission forward.

About the Role: As our Operations Executive, you'll be the backbone of our customer service operations, ensuring smooth day-to-day functioning while continuously improving our processes. Reporting to the Operations Manager, you'll play a crucial role in supporting our coaching community and clients.

Reporting to: Customer Happiness Manager / Operations Manager

Key responsibilities:

• Lead customer service operations, providing responsive and solution-oriented support
• Manage operational tasks including sales support, contract creation, and booking coordination
• Optimise calendar management and scheduling systems for our coaching network
• Streamline and document operational processes to increase efficiency
• Identify and implement automation opportunities, particularly leveraging AI tools
• Support the Operations Manager in various administrative and project-based tasks

About you:

• You have exceptional organisational skills with a meticulous attention to detail
• Thrive on simplifying complex online processes and creating efficient systems
• Demonstrate a proactive approach to problem-solving
• Maintain a growth mindset and eagerness to learn new technologies
• Have a natural affinity for customer service and clear communication
• Show enthusiasm for AI and automation tools to enhance operational efficiency
• Flourish in a startup environment with an experimental mindset
• Take initiative in learning and problem-solving
• Have a digital-first mindset and enjoy building automated workflows

Technical skills:

• Comfortable using or quick-to-learn essential tools like Hubspot and Notion
• Ability to understand and integrate various software systems
• Experience in creating and optimising digital workflows
• Strong aptitude for learning new technical tools and platforms

What makes you stand out:

• Experience working in a start-up environment
• Previous experience in online operations, customer service, or administrative roles
• Previous experience using Hubspot and Notion
• Demonstrated ability to improve processes and implement new systems
• Experience with CRM systems and productivity tools
• Knowledge of AI tools and their practical applications in operations
• Strong project management skills

Why join us?:

Join a mission-driven organisation where your work directly impacts our ability to deliver transformative coaching experiences. You'll be part of a forward-thinking team that values innovation, continuous improvement, and personal growth.

Financial benefits

• Share options
• Access to financial coaching via Bippit

Holidays

• 36 days paid holiday during each holiday year, which includes public holidays in England and Wales
• Take your birthday off as a paid holiday

Career development

• Unlimited access to coaches to upskill and solve problems
• Progression reviews and career planning meetings twice a year
• Unlimited coaching for you and your loved ones (work and personal life)
• Regular reviews

Social environment

• Contribute and learn about building a positive impact business

Flexible working

• Remote first
• Bi-monthly meet-ups with the team in a UK location (travel paid for)

Salary: £27k

This is a full-time role with flexible working hours (The team’s core hours are 10 am - 2.30 pm)

Based in the UK.