Client Manager

About Us

Keystone Tutors is a well-established education and tutoring company based in London, with offices also in Singapore and Hong Kong. Since 2007, we’ve built a strong reputation with families, schools, and tutors for the quality of our service and support. Our London office is in Brook Green (close to Hammersmith and Shepherd’s Bush), and we’re a friendly, passionate team who care deeply about education.

Role: Client Manager

We’re looking for a people person to join our team as a Client Manager.In this role, you’ll be the main point of contact for a group of families, helping them with their tutoring needs and supporting them through key stages in their children’s education.

You’ll be chatting regularly with parents—understanding their goals, offering advice, and matching them with the right tutors. This is a role for someone who enjoys building relationships, is a confident communicator, and loves helping others find the best path forward. You’ll also be handling some admin, answering phone calls, and liaising with tutors and other organisations.

Who We’re Looking For

You don’t need to be a tutoring or education expert (we’ll train you), but we do need someone who is:

• Organised and good at juggling multiple tasks
• A great communicator (especially over the phone and email)
• Comfortable talking with parents and building trust quickly
• Able to stay calm and focused during busy periods
• Genuinely enjoys helping people and giving thoughtful advice

Some knowledge of the UK education system is helpful but definitely not essential—we’ll give you thorough training at the start.

What We Offer

• Hybrid working: option for as little as two days per week in the office though lots of the team are in for most of the week
• Option for flexible working hours (starting early/leaving early)
• A chance to grow professionally with regular training and development
• Opportunities to take part in pro bono education projects
• 25 days of holiday (plus extra days after two years with us)
• A sociable team with regular events and meetups
• Cycle to Work Scheme
• Annual bonus (up to 10% of your salary)
• Company pension scheme

The Details

• Start Date: September 2025
• Hours: 9am–5:30pm (flexible start and finish times)
• Location: Hybrid role with office in Brook Green, W14 (near Shepherd's Bush/Hammersmith)
• Remuneration: Salary dependent on the candidate’s suitability and previous experience (£29,000 - £34,000). Employees are also eligible for a bonus of up to 10% of annual salary and are able to join the company pension scheme.

Safer Recruitment: Keystone Tutors is committed to safeguarding and the successful candidate will be required to undergo an enhanced DBS check (paid for by Keystone). We will also require a reference from your most recent employer, as well as a legal right to work in the UK. 

Keystone is committed to fostering an inclusive workplace, as we recognise that a diversity of experiences enhances our ability to serve our client community effectively. We therefore welcome applications from suitably qualified applicants from a wide range of backgrounds.