Front of House - Day

Who we are?

We’ve got big ambitions to transform the way people rent in cities, giving people homes that offer opportunities to connect with others, great interior design and game-changing convenience, whilst having a positive environmental and social impact. You can help us get there. We’re in stealth mode and this is our first home, but we’ve got two more on the way in London over the next 18 months. As one of our first team members, you’ll have the chance to shape the experience, build the brand and make renting better.

The Role

You will act as a face of the co-living building and play a crucial role in engaging with residents and their friends and family to make them feel relaxed in their home, and with the rest of the team, help shape a vibrant culture within the building. While this role is focused on service delivery, we want our service to feel human and informal, so we’re looking for candidates that genuinely enjoying meeting new people. This role is 8am – 8pm on a 4 on, 4 off shift pattern.

Duties Will Include

• Meeting and greeting residents and any visitors
• Welcoming new residents and preparing new resident packs
• Manage and respond to general enquiries via phone, email and other channels
• Key and parcel management
• Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
• Co-ordinate, instruct and allow access for services to the development
• Record, monitor and respond to any resident feedback
• Manage booking of meetings and event spaces for residents and external guests
• Clear and concise handover to night team arriving on shift
• Conduct daily building walks and monitor CCTV
• Support with any studio viewings when required

The Ideal Candidate Will Have

• Experience in a customer-facing service role, but front desk or concierge experience is not necessary
• Exceptional customer service skills and a natural people person who can quickly build rapport
• High organised and ability to make decisions under pressure
• Excellent communication and listening skills
• High level of attention to detail
• Confident with IT software and systems

urbanbubble requires people who are professional, hardworking, innovative, passionate, who are effective in their roles and who truly engage with the customer. If this sounds like the role for you then apply today, we'd love to hear from you.