Community Assistant

Job Description – Community Assistant

Reports to:Engagement Manager

Location:                            London, (hybrid working, other flexible working options).

This is a new role in a fast-growing organisation working with responsible businesses transforming the economy to benefit all people, communities and the planet.We strive to foster an environment where staff can bring their whole selves to work, by their own definition, and support learning and career development.

The B Corp Movement

The B Corp community is a global group of businesses who provide leadership by their commitments to manage their impact on people and planet. There are now over 4,000 B Corps in over 65 countries, including the well-known Patagonia, The Body Shop, Kickstarter, innocent, Pukka Herbs, Divine Chocolate, the Guardian and Ella’s Kitchen.

B Lab 

B Lab was created in 2006 with the mission to inspire and enable people to use business as a force for good. B Lab creates standards, policies, tools, and programs that shift the behaviour, culture, and structural underpinnings of capitalism. We mobilize the B Corp community towards collective action to address society’s most critical challenges. B Lab UK is a registered charity, and our team is small, friendly, hard-working and committed to changing how business operates.

The role:

We are searching for an inspired, motivated person looking to change the world. Working with the growing community of UK B Corps, the role will provide key support to our Community Team. The role will also include campaign support, data collection & reporting and online community engagement along with ad-hoc administrative tasks.

Tasks and Responsibilities:

Email support

●       Managing the community inbox

●       Responding to frequently asked questions through the community inbox

●       Allocating emails to relevant people

Community Team support

●       Supporting the administrative tasks of Working Groups working with both Impact and Engagement Managers

●       Supporting the administrative tasks for B Locals working with the Head of Community

●       Supporting the Ambassadors programme with the Head of Community

Engagement support

●       Managing data in salesforce and existing community databases

●       Responsible for data entry in the engagement tracker

●       Supporting with invoicing and tracking where appropriate

●       Sending welcome boxes to newly certified B Corps

●       Updating websites with community information (WeAreBCorps.uk)

●       Sharing B Lab generated content on the B Hive and supporting engagement activities and events such as B Socials, B Corp Month and Best For The World

Content creation and content capture

●       Occasionally writing content and follow up from events and webinars

●       Help to capture content from the community and ideating ways to share it (i.e the B Hive)

Skills and Experience  

Essential

●       Experience in administration or similar role, covering

• Customer service- including customer facing communication both face to face and via email
• Inbox management
• Using CRM systems and other data management tools

●       Great attention to detail and accuracy

●       Good problem-solving skills

●       Good spreadsheet and systems skills

●       Excellent organisational skills, proactive and use initiative to create improvements

●       Gathering and analysing information and data, producing reports recommending solutions

Desirable

●       Developing or improving administration processes and systems

●       Experience of project management tools, e.g. Asana

●       Experience of supporting business focussed communities through events or other activities.

Person Specification

●       Passionate about the role that business can play in creating the future that benefits all people and the planet.

●       Confidence, professionalism and perseverance.

●       Strong verbal and written communication skills. Able to demonstrate a professional manner in writing or remotely, and face to face

●       Ability to maintain confidentiality and deal with commercially sensitive information

●       Self-motivated, proactive and structured worker, happy to work independently as well as collaborate with other teams.

●       Comfortable working in a fast-paced and dynamic start-up environment.

●       Committed to justice, equity, diversity and inclusion

●       A strong work ethic - keeping to deadlines with the ability to prioritise – a finisher of tasks

●       Eligible to work in the UK (we will not be able to provide visa sponsorship)

Salary & Benefits:

●       £28,000 per annum

●       28 days holiday plus bank holidays, including office closure over Christmas

●       Hybrid working, 2-3 days working from home

●       Pension and Life Assurance

●       Medical/Health cover

●       Employee Assistance Programme, and Wellbeing allowance

●       Income Protection policy

●       Working in a shared flexible office workspace

●       Volunteer days