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Join tiney as a Payments Escalation Specialist and play a crucial role in enhancing childcare systems through innovation and technology.
Overview
Salary
No salary declared 😔
Location
UK - Remote
Expires
Expires at anytime
tiney, a company committed to creating superior childcare systems through the power of technology and education, offers opportunities for enthusiastic individuals to help provide affordable, high-quality childcare. As a Payments Escalation Specialist, your role will include:
- Handling escalated payment and billing cases
- Working closely with childminders, parents, and local authorities
- Managing complex payment issues
Role requirements involve:
- A minimum of 2 years' experience in payments, financial services, or a related regulated field
- Strong communication skills and effectiveness in handling complex conversations
- A problem-solving mindset coupled with an optimization focus
tiney offers a comprehensive benefits package inclusive of a home workstation setup, company stock options, paid leave, and a host of insurance options. Professional growth opportunities are plenty, including a paid sabbatical after 5 years of service.
About tiney Tiney is dedicated to creating a superior childcare system. We empower enthusiastic individuals to start their own childminding businesses at home, enhancing access to quality, affordable childcare in local communities. Our innovative app supports childminders in managing their operations, encompassing educational tools, payments, contracts, and communication. Supported by leading investors and a team of educators and technologists, tiney is committed to fostering the potential in every child.
The Role As a Payments Escalation Specialist in our Customer Operations team, you will play a crucial role in providing an outstanding payments and billing experience. You will handle escalated cases, ensuring timely and clear resolutions, and support our frontline team by reducing escalation volumes over time. This involves direct interaction with childminders, parents, and local authorities, managing complex payment issues, and maintaining strong relationships to ensure smooth information flow.
Job Requirements The ideal candidate will have at least 2 years of experience in payments, financial services, or a related regulated field, with a proven track record of managing cases, disputes, or complaints. Strong communication skills are essential, as is the ability to handle complex conversations effectively. You should be comfortable working with financial data, performing reconciliations, and identifying discrepancies. A problem-solving mindset and continuous optimization approach are crucial, along with familiarity with fraud and collections processes.
Benefits Tiney offers a comprehensive benefits package including a home workstation setup, company stock options, 28 days of paid leave, life and long-term sickness insurance, up to £5k in childcare contributions, and more. Team building and social activities are integral to our culture, along with opportunities for professional growth such as a paid sabbatical after 5 years.
Our Commitment We are an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals, regardless of their background.
