Sales Development Representative

About us

At Arbor, we’re on a mission to transform the way schools work for the better.

You’ve probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level… sometimes it feels like this is just part and parcel of school life today. But it doesn’t have to be this way.

At Arbor, we passionately believe that there’s a better way to work. And it starts by giving everyone the right tools and technology for the job. Over 2,500 schools and trusts use our products to work more collaboratively, free staff from busywork, and drive their schools forward.

You’ll join a scaleup, high-growth sales team at a time when Arbor is becoming the most popular software-as-a-service (SAAS) Management Information Systems (MIS) in England.

About the job

Schools are still battling against the kind of out-of-date, legacy software systems that scatter a student’s story into siloes. Critical information can slip through the cracks, and patching it back together wastes time teachers don’t have.

Your role is to turn this around, by helping school leaders to buy Arbor’s MIS.

You’ll spend your first months at Arbor qualifying, educating, and nurturing schools from our inbound channels. When you understand schools, their challenges, and how Arbor can genuinely help, you’ll move into outbound lead generation. We’ll give you the tools and guidance to succeed, but you’ll shape your own impact.

As the fifth member of Arbor’s Sales Representative Team, you’re serious about why you go to work. Leaving your mark on sales development in a high-growth, tech scaleup is your kind of challenge; and we look forward to supporting you to do it!

What you’ll need (requirements)

• At least two years of experience in B2B sales development or recruitment
• Time spent working independently in outbound sales development or lead generation, able to take initiative
• Experience with using Hubspot for outreach is highly desirable
• A track history of hitting your sales targets and your own professional goals

Role responsibilities:

• Arbor’s Sales Development Team works as one team - working to one, shared target (number of qualified meetings booked) - you’ll support, encourage, teach, learn from, and celebrate the crew around you
• This role will transition from inbound sales development to outbound sales development, so initially you will;
• Qualify inbound leads and book sales meetings for Partnership Managers. You will learn how to talk to schools, what their challenges are, and how Arbor can help
• You’ll then focus on tactical outreach, you’ll plan and execute projects yourself - with support from Channel, Marketing and Sales teams; you need to good at using teams around you to suceed
• You’ll prospect in Arbor’s house-style, branding and messaging and you’ll write highly effective cold emails (we average 50%+ open rates)
• You’ll build your product knowledge by attending our online customer festival ArborFest, product launches, and sales meetings
• You’ll be the key part in opening up Arbor’s untapped potential for further growth, the projects we can’t reach until we grow the team (that means you!)

About you

• You’ll be part of high-growth in Arbor’s sales. Growth means change; so you can be reactive and proactive at short notice
• True passion for a real impact led company and a product that can genuinely make a difference, knowing hard-work is rewarded ethically and financially
• An active listener who can easily read between the lines with a variety of prospects
• Adaptability to work in a varied role, but also organised with your workload - you know when to stop, start or improve
• Outside the box thinker, able to pick the right process, and think of new engaging ways to help hit targets
• Able to self reflect, being confident to ask questions and for support when required but also enjoy giving and receiving feedback
• Able to work in a tight knit team who are all working towards the same goals (and targets)
• Able to work with other teams who will support your tactical outreach, using their time and resources well

What we offer:

• Uncapped commission in the Sales Development Team with an average of £16,000 in annual commission and discretionary performance bonuses when stretch targets are achieved
• Our Sales Development Team works to one, shared target - in keeping with a company culture of collaboration, teamwork and sharing one mission. The talented team hasn’t missed a target in over 18 months!
• Flexible working hours so you can choose when you start and finish around our core hours, except on days you’re needed for meeting or campaigns
• We’re currently working Tuesdays and Thursdays in the office and Monday, Wednesday, and Friday days at home, this could be reviewed over the next 12 months but will remain hybrid
• Weekly and Monthly Town Halls lead by our CEO James and SMT, giving you visibility of who’s leading the company, our direction and a sense of your own contribution to the company’s success
• A day off every year to dedicate to volunteering in your community or with a charity of your choice
• We promote positive well being and as part of this you’ll have access to our Employee Assistance Program as well as being able to speak to trained mental health first aiders
• Optional weekly mindfulness sessions and programmes of things like Tai Chi, Yoga, HIIT online with trainers online
• Optional company wide “Lunch'n’Learn” sessions during lunch breaks, where visiting speakers speak on topics ranging from stress to neuro-diversity - you’re welcome to suggest new topics to our People Team!
• Newly refurbished office in Grade 1 listed Old School building on Millenium Square, 10 minutes from Leeds train station
• We finish at 12pm on Fridays during the school summer holidays