Project Manager

The role

We're looking for a Project Manager who's ready to step up to senior level. You'll run creative digital learning projects for global clients - delivering an exceptional customer experience, keeping the team moving and making sure every project makes money. 

In addition, you'll sit close to the founders and see how the whole business works: how we win work, price it, contract it, deliver it and grow it. You'll pick up the commercial and operational side with hands-on support, so you leave each year knowing far more than when you started.

If you've been managing projects for a few years and you're itching for more ownership, more variety and a faster track to senior, this is it.

What you'll own

Running client projects

• Plan, manage and deliver creative digital learning projects from kick-off to launch, as the main day-to-day contact for the client.
• Ensure deadlines are met.
• Be proactive - identify risks and mitigate them before they become problems
• Keep clients informed, confident and happy. Give them clear updates, handle tricky conversations early and make them feel looked after.
• Manage stakeholders on both sides, from client sponsors and subject experts to our designers, writers and developers - both permanent and freelance.

Running the team

• Plan and manage resourcing across your projects, running weekly standups and daily check-ins where necessary to ensure everyone knows exactly what they need to do.
• Brief and manage freelancers and contractors, keeping quality high and costs in check.
• Rally the team when things get busy, and keep everyone clear on what good looks like.

Running the numbers

• Own the profitability of your projects. Track timesheets and budgets, spot scope creep, and act on it.
• Write statements of work that set clear scope, deliverables, timelines and costs.
• Spot risks early, help the team work out how to deal with them and make the call when it's needed.

Winning new work

• Support pitches and RfP responses, bringing the delivery view on plans, timelines, resourcing and costs.

What you'll learn on the job

You'll get hands-on with the side of the business most project managers never see, with support from the founders while you build confidence:

• Contracting with clients. NDAs, MSAs and SLAs: what goes in them, why it matters and how to negotiate them.
• Portfolio profitability. Looking beyond single projects to how the whole book of work is performing.
• Invoicing. Getting the money in on time and keeping cash flow healthy.
• Process improvement. We're growing fast and our ways of working need to keep up. You'll help shape how we run projects as we scale and embed AI into our processes.

Where this can take you

We're hiring for where you're going, not just where you are now. As Lima Delta grows, so does this role, with future opportunity to step up into Programme Management, Delivery Lead, or Operations roles.

About you

You'll need

• Solid experience managing client-facing projects, ideally creative, digital or learning projects in an agency or consultancy.
• Exceptional client service and communication skills. Clients trust you and enjoy working with you.
• The ability to rally a team and keep energy up in busy weeks.
• A commercial head. You care about margins as much as deadlines.
• Experience managing budgets, scope, resourcing and risk.
• Comfort working in a fast-paced agency environment with several projects on the go.

Nice to have

• Experience writing statements of work or supporting pitches and RfPs.
• Experience managing freelancers and contractors.
• Some knowledge of digital learning, change management or behavioural science.

The kind of person who'll thrive here

• You own your decisions, including the ones that don't go to plan.
• You're open to feedback and you give it well too.
• You're ambitious and want to grow fast, but you're happy to roll your sleeves up today.
• You enjoy the energy of a start-up. Things change quickly and you see that as an opportunity, not a problem.
• You're curious about how the whole business works, not just your bit of it.