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Join tiney as an Associate Support Engineer and participate in transforming early years education in the fast-paced startup environment.
Overview
Salary
£28000 - £28
Location
Remote (UK-based) - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Organisation summary
tiney is a rapidly growing startup, changing the landscape of early years education. Launched in 2018, they are already one of the UK's top 5 childcare providers and have gained recognition as one of the UK's fastest-growing startups. The company welcomes applications from all backgrounds, especially underrepresented groups in the tech field.
Role Summary
- Providing technical support to both internal teams and childminders and families externally.
- Assisting the product & engineering team through troubleshooting and system enhancements.
- This role includes remote work with monthly travel to London for in-person meetings.
Role Requirements
- Avid interest in technology with excellent communication skills.
- A proactive approach to problem-solving, aiming for long-term solutions.
- Experience in supporting users, managing devices, or working with SaaS tools is an added advantage.
Application Process Details
- Competitive pay, stock options, and company-funded childcare contribution.
- Inclusive benefits such as annual leave, paid birthdays, therapy support, sabbatical after 5 years and flexible hybrid working are all part of the package.
At tiney, we are on a mission to unlock the potential of every child by transforming early years education. We are a fast-growing startup, founded in 2018 by a team from Teach First and graze.com. We've raised £12m from top European VCs and are already one of the UK's top 5 childcare providers by childcare places. In 2024, we were named one of the UK & Ireland's 100 fastest-growing startups and shortlisted for the Global EdTech Prize.
The role: As an Associate Support Engineer, you will be integral to our team, providing internal technical support and helping childminders and families with technical issues. You will also support our product & engineering team by investigating bugs and improving system operations. This role involves monthly travel to London for in-person days and off-sites, although it is primarily remote-first.
Job requirements: We are looking for someone who is curious about technology, with strong communication skills and a reliable working style. You should enjoy problem-solving and be proactive in looking for long-term solutions. Experience in supporting users, managing devices, or working with SaaS tools is beneficial but not required.
Benefits: We offer a starting salary of up to £28k per annum, stock options, 28 days annual leave (including Christmas shutdown), company-funded childcare contribution (up to £5k per year), paid reflection day + birthday day off, therapy support via Self Space, sabbatical after 5 years, life and long-term sickness insurance, and hybrid working flexibility.
Our commitment: tiney is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals, especially those who are underrepresented in the tech field.
