Customer Success Advisor

Education tech start-up seeks passionate go-getter to help us attract, identify, and support brilliant Early Years educators

At tiney, we're here to give children the best start in life - providing an amazing early years education during the most high impact and formative stages of a child's development. To do this, we offer a tech-first platform that empowers micro-entrepreneurs to open their own home nurseries, and a marketplace for families to find accessible, quality childcare around the corner from them. We’re backed by leading investors from Local Globe and Index Ventures.

We're looking for someone who's energised by people and solving problems. To reach our goal, we need to provide a world class experience for everyone who gets in touch with tiney - this is where you come in. This role will sit in our Growth team of 3 but you'll be working across the whole company as we're only 43 people!

Your mission will be to attract the best childminders for tiney. You'll be the first person anyone speaks to - that's pretty cool. You'll need to be proactive, passionate about what we're building and be comfortable answering questions in an honest and positive way.

We're looking for someone who goes above and beyond, who proactively refines our processes and thrives in ambiguity. This job is part advisor, part sales, part customer success. During your day to day, you'll be having phone calls with our wonderful customers to inspire and inform them, and to answer any questions they have. You will also need to be resourceful, organised, and strategic as you will be in charge of managing a pipeline of customers as they move through different parts of our growth and onboarding journey. Our customer base is growing quickly and things change constantly, so we need to find someone who's adaptable, positive and mission driven.

Here's a recent blog about what it's like to do this role at tiney, with our very own Lucy! 🚀

You should apply if:

  • You're a great listener, know how to make a point, and always are ready with the right questions to keep the conversation flowing
  • You're good at explaining things to people, you can provide great advice and you are patient and thoughtful in all of your interactions
  • You thrive in fast paced, ambiguous and target driven environment
  • You treat everyone with kindness and always find ways to relate to others, you are genuinely interested in our customers career goals, and want to help them start a rewarding career with tiney
  • You're super organised, live by your calendar, and know how to develop processes to make sure you never miss a beat!
  • You know that feedback is a gift, and constantly look for ways to improve your work and grow as a person

✨ Logistics

👨‍💻 Workstation: we're remote first and we provide you with all the tools you need for your home set up although there will be days each week when you are expected to head in and work from our office in Holborn

💰 Compensation: £30,000 + target-based cash bonuses worth over 50% of base salary + substantial stock options part of our EMI scheme

😍 Benefits: Life Insurance with Yulife, £5K worth of childcare contributions with tiney providers, access to Headspace, a 'Reflection Day' during your first month, monthly socials (usually with crafts sent to your house! play is a superpower! 😉 )

Please note, these will keep evolving as we continue to grow!

🗣 Interview process Initial phone call with one of our Acquisition Team leads (20 minutes) A take home task to prepare for a mock sales call Role Specific Sales interview with one of our Acquisition Team leads and another team member (1 hour) General interview around values, ways of working and your learning aspirations - with our Head of Growth and another team member (45 minutes) Final coffee with our CEO (30 minutes)

ℹ️ Please note that we're experimenting with job titles to see if we can attract more great people. Internally this role is called tiney Advisor but you may have also seen Business Development Advisor.

🥇 Our recent awards One of only 2 Early Years companies to make the European EdTech 100 One of 35 to join otta.com’s Rocket List this year Selected by Silicon Valley Comes to UK (SVC2UK) ‘Scale-Up Club’ list of 50 highest-growth startups in UK Business Insider’s 24 hottest Edtech startups in Europe Sifted UK tech startups to watch in 2021 We recently made to top 50 of Tempo's best start ups to work for in London

💜 Our commitment to diversity A child who wants to learn doesn’t care about gender, race, sexual orientation, religion, or any of the other things that sometimes divide, and neither do we. We hire people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger and gives us all a better chance of unlocking the potential of every child. We have a wonderful internal Diversity and Inclusion Advisor, Taz who's our critical friend, she's making sure we're creating the most inclusive and fair recruitment process. Again, we aren't perfect but want/need to be better. We're looking forward to getting to know you better!