Key Account Manager

About the role

Over 80% of Arbor’s revenue and customer base is made up of complex accounts comprising secondary schools, academy trusts and large groups of schools. As Key Account Manager, you will be responsible for managing a named group of these accounts to ensure their commercial success and ambassadorial role with Arbor. You will work alongside the Partnership Manager at handover and the Programme Manager during implementation, and then own the relationships for the rest of an account’s life with Arbor- hopefully many many years!

Core responsibilities

• Strategic relationship, including periodic review, single point of contact for the key stakeholders in that account, and Arbor’s go-to for the account

• Termly calls and/or on site visits with top tier customers to review customer health and happiness (and scope out potential revenue opportunities)

• Need identification, including training and consultancy needs, and product needs in partnership with the Head of Product. Understand the various services we offer (Training and Consulting Services and Licence options) to ensure that we are supplying the right services to meet the customer’s varied needs

• Upsell - ensuring the account grows >10% per year and renews

• Identify and grow opportunities for MAT expansion, managing new MIS sales within existing Arbor MATs

• Churn and Risk escalation- first point of call for senior risk notification. Renewals at >98% by revenue

• Reference: over 50% of Key Accounts should be Ambassadors (under Arbor’s discounted Ambassador scheme), and all should be progressing towards being Ambassadors with a clear plan

• Cash collection. Finance will send invoices, but any chasing will be done with input from the Key AM, either to review payment terms or to insist on payment against delivered scope

• Work alongside the Customer Team to maintain customer health - ensuring our customers feel valued but also to identify and respond to commercial opportunities

• Support Partnership Specialists & Partnership Managers on introducing prospects to top tier Ambassador customers

• Work with Third Party Support partners to maintain and grow revenue in supported accounts

About you

• Strong Commercial acumen. The ability to challenge client thinking and build strong relationships as a trusted advisor

• Experience in the education sector as a school leader or technical specialist in a central MAT team

• New and upsell sales success track record

• MIS expert knowledge and demonstration capability

• A passion for school improvement based on a belief that Arbor does transform how schools work

• Project leadership experience a benefit

• Full, clean driving license and ability to travel (car allowance included)

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

• A dedicated training budget to help you grow professionally.

• 1 day off each year to volunteer with a charity of your choice.

• Access to a choice of comprehensive 24/7 well being support services as well as internal Wellbeing Champions.

• We support autonomy and flexibility, and depending on your role can offer flexible working.

• Enhanced maternity pay to support new mothers during this exciting period of your life.

• Our social committees organise regular team nights out (we’ve had pizza making and curry clubs!)

• We offer 30 days holiday (plus Bank Holidays), part of which is made up of half day Fridays during the school summer holidays, a day off during Easter and a day off over Christmas.

Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: [email removed - click apply for more details]

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.

If you need any adjustments to be made to support you through the recruitment process, let us know at [email removed - click apply for more details].

Please note: We are unable to provide visa sponsorship at this time.