Join Multiverse as they are looking for a Enterprise Customer Success Manager
Overview
No salary declared 😔
New York United States
Expires at anytime
We are Multiverse, a tech scaleup with a social mission. We’re creating a diverse group of future leaders by building an outstanding alternative to college and corporate training.
In June 2022, we announced our $220m Series D raise, making Multiverse a mission-driven unicorn. This funding will help us to accelerate our growth in the US, where we’re committed to tackling the toughest challenges facing those who seek jobs - and those who provide them.
In our first year in the US, we launched over 20 apprentice cohorts at some of the best companies in America, including the likes of American Express, Citizens Bank and Visa. Globally, we work with over 500 clients and we’ve been recognized as one of the fastest-growing businesses in Europe.
Join us on our journey to democratizing access to the best careers and learning opportunities.
Requirements
The Customer Success team has grown from 3 people in the UK to 17 across the UK and US in the last year alone, and we’ll grow to at least 30 by the end of the year. We're driven by our belief that the only scalable way to prepare for the future of work and democratise access to the best careers is by providing outstanding alternatives to university and corporate training – we believe that requires established enterprises to evolve the way they think about human capital development. We work with the C-suite to bring ROI to life for our clients, and build a strategy to address their business challenges based on data and real human interactions.
Customer Success is the only team at Multiverse to work across both the client and learning sides of the business, giving us a unique viewpoint into the operations of a hyper-growth scale up and the opportunity to truly contribute to the direction Multiverse is going in. We’re obsessed with development, with each CSM benefitting from a leader who’s full time job is to help them learn and get better. It’s a true meritocracy here with great work leading to rapid promotion - an average member of the Customer Success team is promoted 1.25x per year.
Multiverse is now valued at $1.7bn off the back of our latest Series D funding round, and this has grown from a $60m valuation under 2 years ago. Customer Success sits within Multiverse's Go To Market team, where we benefit from the leadership of our President, Jeremy Duggan, who has an impressive track record of taking 4 previous tech companies to a billion-dollar valuation. To add context to this, there’s a 1 in 7000 chance of a business reaching unicorn status; this is your chance to join us pre-IPO.
We’re a special company changing the fabric of society and we’re looking for the top 1% to come and join us. Here's more on why our Global Director of Customer Success made the leap: https://blog.multiverse.io/why-i-left-my-career-in...
Specifically in Customer Success, we’re after people who are great at managing complex projects alongside senior stakeholders, commercially-minded, passionate about our mission and up for a challenge! There are 3 different personas that we’ve seen make great Customer Success Managers before, but we are very open to other backgrounds too.
1. Former Customer Success Managers or Sales professionals - like Jacob who was previously in go-to-market at Google and Twilio, or Theo who was a top Account Executive at MVF.
2. Project or Program Managers who may work externally or internally to manage stakeholders - like Luci who was on the networks planning team at BT, Raluca who was a branch manager at Barclays, or Iman who was a project management apprentice.
3. Former Strategy or Management Consultants - like Cami who used to work at Deloitte, or Harriet who studied law before entering financial consultancy.
What you bring to the table:
- 3+ years of commercial experience
- You have a proven track record in building cross-functional stakeholder relationships that deliver mutual success
- You are commercially minded, with a passion for driving the growth of businesses
- You have hustle & will go above and beyond to build Multiverse’s business
- You are high energy, you want to develop quickly and love to continually raise the bar in terms of performance and expectations
- You are passionate about social mobility and doing social good and the idea of working for a mission-driven start-up excites you!
Once here, you will:
- Manage a book of business of our highest value clients; working closely with our enterprise customers to understand their strategic objective and to deliver against them
- Build and manage relationships across senior business leaders
- Craft joint customer success plans that include agreed upon scope of programmes and shared metrics, using data to prove the impact of our apprenticeship programmes on clients' businesses
- Facilitate business reviews with economic decision-makers and business champions, where we celebrate shared successes, and course-correct where necessary
- Work independently to innovate with your clients, always searching for ways to improve what we do to drive better results
- Act as the customer’s voice with internal teams to inform our market insights and strategic roadmaps
- Continuously develop yourself through our feedback culture and be trained by world-class Multiverse leaders, to accelerate your career long-term here
- Build great internal relationships with other teams all over Multiverse
- Be measured on the retention and growth of the business at your clients
Benefits
- 23 days PTO, plus 1 life event and 1 volunteer day
- 4 additional company-wide days off to focus on your wellbeing
- Comprehensive insurance plans and 401(k) starting on your first day
- Hybrid or fully remote working, depending on the role. Talk to us to find out more!
- Ownership in the business through equity options
- Learn from the people who grew four different pre-IPO businesses to multi-billion dollar valuations (most recently AppDynamics)
- Be at the heart of a rapidly accelerating business that the leading Silicon Valley VCs are investing in, and be part of the foundational team on the ground in the US
- Be surrounded by smart, driven and ambitious people who dream big, work hard and have fun
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Multiverse requires all employees to be fully vaccinated against COVID-19. We will consider requests for reasonable accommodation based on disability and/or religious beliefs on an individualized basis.