Customer Success Manager

Applied is the platform for debiased hiring. We’re pushing back against outdated hiring practices by redesigning the process to be more inclusive, more data-driven, and better for candidates. Our product is born out of scientific research and is leaving CVs behind to surface the best candidates. Our mission is to supercharge the world's social mobility by upending how people get hired - come join us!

Given what we do, we’re keen to build diverse teams. We offer flexible working hours and as we've moved to a remote-first working style, we trust people to manage their own time in a way that works for you and your team.

You can read more about us in the New York Times, Harvard Business Review, TechCrunch and New Scientist and learn more about how we give Candidates useful feedback here.

The Role

You’ll join a passionate team as a customer success manager to help companies make more informed hiring decisions using data and behavioural science. We need your help to engage new and tenured customers by guiding them through onboarding and along key milestones while using and adopting Applied. This role will have long term impact by deepening relationships with customers, helping prioritise the team’s focus, and supporting the wider commercial teams to implement scalable ideas for future growth.

You’ll report directly to the VP of Customer Success and work closely with all functions of Applied from sales to product. Come and be part of it!

In your first 6 months at Applied you'll:

• Get to know our customers and learn how Applied fits into their business objectives

• Learn about our product (behavioural science, usability and impact) so as to be able to guide new customers quickly to value

• Design a customer-centric onboarding process that builds on the momentum generated by the sales team and sets customers up for long term success

• Deliver training sessions at key milestones to new and tenured customers

• Work closely with our sales team to improve the handover process and deepen the relationships already built

Our Customer Success Manager should:

• Be passionate about creating a fairer world

• Have a keen interest in HR, behavioural science, behaviour change or organisational psychology (curious about why people do what they do!)

• Interested in improving people processes especially as they relate to hiring decisions

• Have a growth mindset. Be excited to learn and share findings from both our users and the latest research to further improve our customers' results

• Prioritise tasks to achieve both immediate goals and build for our longer-term vision

• Be an excellent communicator, collaborator and presenter

• Be excited by the prospect of building a process (almost) from scratch, refining it and constantly seeking improvement

• Be comfortable working in an early-stage environment, and the autonomy and flexibility a scaling business can require

You'll benefit from:

• Equity in the business

• Wellbeing benefit and access to Spill

• Remote working budget

• Internet stipend

• Learning & development budget + progression support

• Involved in other aspects of the business, from strategy, management and training, to shaping team culture

• Being part of something that's both commercially successful and socially important

• Flexible working options (happy to consider part time)

What are the next steps?

Our process is progressive - Instead of submitting a CV, you’ll answer 4 work-related questions. Our goal is to assess your approach to problems and better understand your knowledge and skills. 

If you work at Applied, you'll need to search for things, so feel free to do this during the application - it isn’t a test, the process is designed to show you what the role could involve and for you to decide if you'll thrive here.

Your answers will be anonymized, randomized and reviewed by the team. We use these scores to shortlist for interview including a reverse interview where you get to ask us questions. We also think giving feedback is incredibly valuable for candidates, so at the end of the process you'll see how well you performed during the application process.