Customer Implementation Executive

1/ Our Mission

The way companies reward their people today is broken - it's a rigid, one-size-fits-all approach that hasn't evolved to meet the demands of the modern workforce. How we work is changing, but compensation - salary, bonus, equity, benefits - has been stuck in the same place for decades. Ben is changing that, starting with employee benefits. Our mission is to make benefits and pay work for everyone, everywhere.

We're super proud to be backed by some of Europe's leading VC funds including Atomico, Seedcamp, Cherry, and DN Capital (totalling $21million), and the people behind companies such as Indeed.com, Peakon, Personio, Wise, Workday, and GoCardless. 

2/ Your Mission

As a Customer Implementation Executive you will work with customer data to configure Ben’s platform, so that customers can make the most of their flexible benefits. You will work with our Customer Success, Partnerships, Sales, and Customer Operations teams to ensure a smooth transition and an accurate data input of requirements. You will use tools such as Google sheets, and our back end systems (via Django) while finding new ways to improve our existing configuration processes.

What you'll be doing:

• Working closely with our Onboarding team to understand customer requirements and provide a seamless onboarding experience to our customers
• Configuring Ben’s platform to meet customer needs including benefits and allowances rules such as eligibility, contributions, enrolment windows, pricing, and more
• Validating and preparing customer data to import into Ben’s platform
• Working closely with our Customer Success Manager and Support Executives to review existing customers’ configurations, renewing any new benefits and adding new ones when required
• Writing benefit descriptions on Django
• Configuring integrations with our customers HR / Accounting / Payroll stack
• Working with our product/tech teams to report configuration limitations and find new ways to implement and optimise processes and configuration setups

We think you'll excel in this role if you:

• Are an excellent verbal and written communicator - this is really essential as you'll be working with various teams internally day to day, and you'll be responsible for writing descriptions about our benefits
• Have good knowledge of Google Sheets/Excel
• Have strong attention to detail - you'll be working with a lot of data!
• Are tech savvy - you'll be comfortable with the basics and eager to learn how to use new tools
• Possess a basic understanding of information security and how to apply it to sensitive information and customer data
• Are able to think on your feet and solve problems
• Enjoy working autonomously - although you'll be working with a lot of teams day to day, you'll be the first hire for this type of role, so you'll need to be really proactive and comfortable working on your own
• Have an understanding of Django Admin (this is desirable)
• Have experience with employee benefits (this is also desirable)

3/ BENefits

It's all in the name... 

💸 28K base salary + equity, so you own what you build

🔋 £500 Annual Learning & Personal Development Ben Balance

💳 £70 Personal Ben Balance per month: £70 for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee

❤️ Private Medical Insurance

👩🏽‍💻 £500 work from home set up allowance, which you can put towards your home office

🏖 28 days of holidays a year, plus bank holidays 

🍼 Enhanced maternity / paternity leave 

🧠 Comprehensive and tailored mental health support through a leading provider

🍿 Team activities: we have quarterly team social budgets to support spending time together and we frequently organise company wide events

📅 Flexible working - we're serious about life-work balance

We are working hard to create a diverse, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. ThanksBen is an equal opportunities employer and doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected characteristic. All applications are very much welcome! If you need any adjustments to support you with your application, just let us know.

Please note we're unable to provide visa sponsorship at this time, but we're working on it so should be able to soon, so please keep an eye on our careers page.