Office, Reception & Events Hero

Elevator Pitch: The Company. Us. Runway East.

At Runway East, we're a team of tech lovers, entrepreneurs, ex-startup founders and customer service advocates, who go above and beyond to keep our companies thriving. It’s been 8 years, and we’ve grown to eight locations, over 3,000 members and watched our companies raise over £1bn. We’re here to make good work, with good people. And we’re here to have fun. Incomparable company, superstar service, dogs on demand, Cake Wednesdays and our infamous Friday beer trolley - these are all things we build into creating happiness every day. But what really sets us apart from the coworking crowd is us.

Runway East has a strong brand, passionate customer base and most importantly, a product customers genuinely love. Covid has presented challenges, but it has also presented opportunities. The way of working has been flipped upside down and the demand for flexibility is greater than ever. We’re ready to take full advantage of that.

Elevator Pitch: The Job. It’s a great job. We promise.

This is a fast-paced and exciting role at the heart of our community always looking to make our members experience even better.

As our Community Associate (this is what we call the role internally), you’ll be the first port of call for our members. Keeping a keen eye on the practical running of our reception desk - providing a warm, welcoming experience for all of our members and guests. You will be on hand to support the day to day needs of the business.

You’ll learn great office skills, get operations and some event experience, as well as become entrenched in a network of the latest UK innovators and entrepreneurs.

What You’ll Be Doing

Keeping building operations on track

On a day-to-day basis, there are core elements which are crucial to your role, these are the fundamentals you need to be nailing every day, week and month to help us deliver a truly exceptional experience to the team and members alike.

You’ll keep the building standards high, everything in its place exactly where members need it, when they need it. You’re proud to be part of running a space that always looks great.

You're a problem solver who’s not afraid to get your hands dirty to resolve issues before members know they're issues. You’ll be managing the post, answering calls and emails and assisting with building operations, you’ll make sure that our day-to-day runs smoothly and efficiently, every day.

Providing a warm welcome

You’ll be the first interaction our members have, so a warm, welcoming demeanour and a love of people is a must. You’ll ensure our reception desk is tidy and looking its best, you’ll take pride in our space and help ensure it’s the best it can be at all times. You’ll maintain the privacy of members and the security in the building, identifying and signing in visitors and supplying them with visitor passes.

Handling member and guest enquiries

You’ll answer calls and respond to emails in a timely manner, using sales training where appropriate. Dealing with calls/walk-ins first hand, reporting any messages and feedback to the community, membership and management team etc where appropriate - ensuring that people are put in touch with who they need to see. You’ll assist your Community Manager with the onboarding of new members to Runway East.

Joining our adventure

We’re a team of experienced entrepreneurs who want to make the happiest, most productive, most exciting working environment in town, nay the world, nay the galaxy, nay (you get the picture).

If you want to really understand what the role is about, read a day in the life of Tilda one of our Community Assistants and see what a day as a CA looks like here at Runway East.

Requirements

You’ll do great here if you’re;

Organisation obsessed: Time management and attention to detail are paramount to success in this role as you’ll be juggling multiple tasks and dealing with regular requests from both the team and our members. You take pleasure in meticulous planning to ensure you never drop the ball.

Passionate about people: It's about building relationships with our brilliant members, as well as our team, so we need someone who loves dealing with people from all walks of life. You’re friendly, warm, clear and confident, with a talent for written comms as well as face to face.

Any previous experience in managing a reception is excellent, but it’s not the end of the world if you don’t have it. Previous work experience in hospitality or other customer-facing roles is also fantastic.

We see the good in everyone. We celebrate our differences.

We keep community at our core, and we know that a community can only thrive when it is diverse and inclusive. We welcome people from all backgrounds and experiences, whatever your race, religion, status, sexuality, gender identity, age, appearance or disability. There is no set blueprint for a Runway East team member. What matters to us is your spirit.

Benefits

What About the Money?

£22,000

Anything else?

Besides working with the greatest people in the world? Well…

• Time Off 🤸 31 days including bank holidays plus an extra day for every year you’re at RWE. We also give you your birthday off (because no one should work on their birthday)
• Wellbeing 🧠 Private health & dental insurance, half-price gym membership, access to Spill (which offers video therapy sessions through Slack), mental health days & a Bike2Work scheme
• Contribute 🌎 assign two workdays per year to charitable work with Matchable
• Learning & Development 📚 £150pa personal growth budget, access to Learnamp (a curated platform of learning resources), regular lunch & learns
• The Usual Suspects 👍 - paid sick days, compassionate leave, enhanced parental leave for long-service and life insurance
• RWE outings 🎉 - we love organised (and not so organised) fun, culminating in an annual team trip (Barcelona, Alicante, Rhodes, and Vilnius to name some past trips!)

More about us

Still reading? Great! So, Runway East provides a springboard for entrepreneurs: a working space, a supportive team, years of experience. We help nurture new ideas into new businesses, and we love doing it.

These are our values, if you share them, let’s talk.

Community Obsessed. You understand our members and their needs - delivering world-class service with enthusiasm and charm. You see every challenge as an opportunity to delight our members.

Open. You are open-minded and engaged. You own your mistakes and take steps to actively learn from them. You give and receive feedback with positive intent to develop yourself and the business.

Give a Damn. You are continuously driving yourself to improve. You care about the little things and you take pride in doing them well - you care about the company, our members and your teammates.

Entrepreneurial. You question the status quo and stand up to fix things, taking the initiative to find and deliver solutions. You are resilient and determined and when the going gets tough, you don’t give up.

Fired up by what you’ve read so far? Hit apply, we want to meet you.