Houst

Technical CRM Manager

Houst are looking for a new member of their Tech Team

Description

We are Houst; a professional management service for properties. Our mission is to make hosting hassle-free for everyone using technology to disrupt the short-term accommodation sector. We’ve grown fast. Since launching in 2015, we’ve partnered with thousands of happy hosts, helping them to make important earnings. The business has now expanded worldwide – we’re operating in over 20 cities globally, from Sydney to Lisbon, and there’s a lot more to come. From holidaymakers to full-time landlords, host happiness is central to everything we do.

Responsibilities:

  • Maintain and improve our Salesforce instance, optimise sales workflows, and provide technical support when needed.
  • Manage our Front CRM installation and optimise account management workflows.
  • Oversee processes for activation/deactivation of account for new employees.
  • Work with the Development Team on integration with our internal systems.
  • Work with the Data Team on improvements to reporting.
  • Handle GDPR requests and other privacy-related enquiries.


Requirements:

  • Salesforce administration experience (Salesforce development is optional).
  • Understanding of sales and conversion funnels (and ways to measure them).
  • Exposure to different SaSS tools (e.g. Google Workplace, Slack, Front).
  • Ability to build ad-hoc workflows using no-code tools (e.g. Zapier, IFTTT).
  • Basic programming skills would be an advantage (e.g. Python).


Benefits:

  • Hybrid Working
  • Enviable company culture – we’ve put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work.
  • Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
  • Enhanced Parental Leave – Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender
  • Pension - We provide a pension scheme for all permanent employees, in line with government requirements
  • MacBook – For business use
  • 25 days paid holiday (plus public holidays) – plus an extra day off on your birthday (because who wants to work on their birthday?)