Head of IT

Bloom & Wild is re-inventing the $60B global flower industry. Over a billion flower exchanges take place every year and industry satisfaction levels are low. Driven by our vision of creating the destination for making life a little more thoughtful and beautiful, we do things differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. And we’ve seen impressive traction to date - we are Europe’s leading online flower company, and the UK’s fastest growing ecommerce company according to the Financial Times, growing at +100%.

In January 2021 we announced our £75 million Series D funding round, led by General Catalyst (backers of Airbnb and Deliveroo), alongside other top tier investors including Index Ventures (investors in Wise and Glossier). We are home to a family of 3 strong brands, Bloom & Wild, boomon and Bergamotte, having acquired bloomon in April 2021 and Bergamotte in July 2021. Together, we are active in 8 countries. 

We have been named one of the 5 fastest growing tech companies in Europe and are alumni of Tech Nation’s Future Fifty. We were also one of the Sunday Times Top 100 Small Companies to Work For 2020.

We really care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. In our team, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team.

The Role

You will be responsible for defining and leading the Bloom & Wild IT strategy and team across both the group brands and locations. This is a hands-on role and we will look to you to propose, implement, and manage solutions covering various range of domains.

Duties and responsibilities include:

Managing a small team of IT support engineers across both the UK and NL Oversee day-to-day operations across our IT estate, office, warehouses and handling helpdesk support requests from employees and suppliers Define and implement group level IT strategy across software, hardware, SaaS platforms, offices and warehouses Engage with stakeholders across the organisation, to plan and deliver complex IT roadmap projects Implement and maintain security control, processes and practices across the organisation’s IT estate Help define and improve standard IT processes, such as employee on/offboarding Establish KPIs within the IT team and the services it provides so we can measure how we’re performing and identify areas for improvement Lead the technical delivery of new and established tools and services used through the Bloom & Wild group, including (but not limited to); Google Workspace, Slack, Kandji, Jumpcloud, Sophos, Zoom etc Manage office infrastructure and equipment (such as internet connectivity, laptops + accessories, Video Conferencing systems etc) across our London and Amsterdam offices Manage warehouse infrastructure and equipment which enables the fulfilment of our beautiful physical products (networks, connectivity, cabling, printers, scanners etc) Support effective hybrid working across the business Create and manage the IT budget across the group - identifying areas for cost efficiencies, managing relationships with suppliers, creating budgetary proposals and reporting financials to Senior Tech Leadership

You:

You have broad hands-on experience in IT Support and IT Management. You have experience working with senior stakeholders (up to C-level). You have some experience line managing IT support engineers You are comfortable working independently, selecting, and implementing solutions that are driving specific business outcomes. You have experience managing an IT budget You understand the trade-offs that need to be made between using an existing solution and building a new one. You can build arguments and proposals based on the current business and technical context and not just your experience of what worked before. As a leader within IT, you understand the importance of fostering a supportive, friendly and empathetic relationship with end users. You have experience in managing and supporting internally used hardware and software solutions. You are an expert at conducting day to day IT support for the business Experience working with agile, tech scale-ups Experience working with companies manufacturing or fulfilling physical products

Working Environment

We are a distributed team with two office locations in Amsterdam and London and multiple warehouse locations. Our team can choose to work from our offices as much or as little as they’d like. We don’t expect people to come in as a norm but if it makes sense to do so (team onsites, monthly meetings etc), then we’d encourage it.

We work hard to create a working culture of inclusion for our team working from office and home locations so whether you need to be at home for school pickups or want to spend time together with your co-workers we’ll do our best to make your experience a good one!

Our perks and benefits:

* 25 days holiday, with an additional day off for your birthday, plus bank holidays, totalling 34 days, per annum. There is also the option to buy an extra 5 days holiday

* Flexible working schedule (core hours from 10-4pm)

* We offer flexible bank holidays so at any time you can trade a bank holiday day off and in its place take off another day that fits better with your beliefs, values and celebration calendar

* Choose your laptop and any extra equipment you need to do your best work

* Health cash plan through Simplyhealth

* Personal Development Budget

* Enhanced Family Friendly Policy

* Workplace nursery - a salary sacrifice based childcare scheme

* Cycle to work scheme

* Pension Contribution

* Discounts on our blooms!

* Lunch & Learns

* Bloom & Go Wild trips

When we’re in the office:

Our lovely, light and spacious office is conveniently located close to Vauxhall and Oval stations in London. We have an informal, inclusive and scale-up culture and those who choose to come into the office, also benefit from:

* Free snacks.

* Early finishes on Thursdays & Fridays to spend more time with each other.

* Beer, wine and soft drinks fridge.

* We’re a social bunch and love to get together to celebrate!  Events include Summer & Christmas parties, post peak celebrations and team lunches.

In addition to our normal perks and benefits we’re supporting each other and maintaining our culture remotely through:

* Weekly online yoga class and access to ClassPass workout content.

* Birthdays, anniversaries, and special occasions are celebrated.

* Virtual Stand Up for weekly company updates, and Virtual Monthly Meeting to celebrate our successes and value nominations.

* Wellbeing support through our online platform, Spill, which offers online therapy sessions.

*New slack channels and ways of creating community remotely.

* Peak Treats to support our team during our busiest times!

Our Recruitment Process

We are continuing to conduct the majority of our interview processes remotely via video. Your application experience is important to us and we’re keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and would love to hear from you directly on how we can improve. If you have any suggestions please feel free to let us know.