Membership Retention Manager

The Sloane Club is a private members club in Chelsea. Our facilities include over 100 bedrooms, two restaurants, two bars, workspace, meeting rooms & events spaces. We curate fantastic events for our members alongside our Michelin-trained Executive Chef, Bernhard Mayer who delivers classic British dishes with a contemporary twist. 

We are looking for an experienced and enthusiastic Membership Retention Manager to join our fantastic Sloane Club Team. This is an amazing opportunity for someone looking to start a new challenge where you will be supported in reaching your full potential. You need to be passionate about hospitality, have incredible attention to detail and excel at relationship management. We welcome applicants from different industries looking for a new challenge.

Key Job Responsibilities

·   To look after all existing members, engaging in regular communication and ensuring high levels of membership retention

·   To be a members first point of contact

·   To facilitate and complete all administrative tasks related to a Members’ Club including reporting and analysis of membership activity on a regular basis

·   To aid the acquisition team in the onboarding of new members

·   To help create and attend club events

·   To work with a team and to be an ambassador of the Club in all ways of working

·   To be flexible and can manage multiple tasks at the same time

Key Requirements

·   Excellent attention to detail and to be extremally organised

·   Experience in data analysis and reporting

·   Well-spoken with impeccable interpersonal skills

·   Problem Solving Skills

·   Ability to work under pressure

We offer

·   Competitive Annual Salary

·   Bonus scheme

·   Staff parties

·   Annual partner events

·   Lunch provided

·   Career training and development

·   Cycle to work scheme

·   Great company culture and a motivating working environment