Omni-Channel Content Manager

So Energy was created in 2015 because we know there’s never a good reason to have a bad experience with your energy provider. Since then our renewable energy business has grown rapidly, with over 300,000 customers and 300+ So Energists and we aren’t done.

Our next goal is to supply renewable energy to 1 million UK customers by the end of 2026 and we are going to succeed in that mission by leveraging technology, remaining customer-centric and hiring people with a passion for sustainability. If you're thinking of joining us then your timing couldn't be more perfect. In late 2021 So Energy joined forces with ESB Energy to become the UK’s next big green energy supplier.

Our People - So Energists Whether you are helping our customers gain energy independence through solar panelling and EV charges or delivering best-in-class customer service to one of our renewable energy customers there are six things all So Energists have in common, our Values:

Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues

Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing. Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.

Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers

Caring - We care about the work we are doing, our customers and our colleagues

Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.

We are looking for an Omni-channel Manager who will be responsible for the day-to-day management of creating and managing content across all our communications with our customers. Working cross-functionally with our Product, Product Design, Sales and Operations teams; this is a hands-on role that looks to make changes that will deliver value not only for our business, but get our customers engaged with our brand to help deliver energy products and service propositions into our customer’s homes. Our content is heavily focused on website, digital direct email comms, performance marketing and analytics for our external customers

Requirements

Essential Experience:

• Experience with Search (PPC and SEO)
• Mapping context experience to source pain-points
• Ability to identify trends and insights with analytical tools
• Excellent written and verbal communication skills, especially when presenting ideas to senior management
• Proactive and driven to solve problems and find innovative solutions
• A team mindset; you will be working closely with team members across our business to align and sync on shared metrics and outcome driven focus that celebrates team success.

Desirable Experience:

• You have relevant off-site and on-site SEO experience.
• You have experience using Google Analytics and SEO tools. You have relevant off-site and on-site SEO experience
• Experience in setting up and optimizing PPC campaigns on all major search and social platforms
• Marcomms experience
• Working in a cross functional Agile framework

What you will be doing:

• Working directly with our copywriter you will plan and manage content across our channels
• You’ll foster a strong relationship with our Internal communications manager to ensure that our internal teams are aware of changes within that content that may impact the service they provide to our customers through other non-digital channels.
• Work closely with our internal Product and Product design functions to understand brand and customer experience considerations
• Be the central contact to provide guidance on regulatory communications and content and the distribution of it aligned to existing online channel experiences which may be shared across Commercial, Customer Services and Operational departments
• Build relationships with key members of our Customer Service teams to understand the voice of our customer in non -online channels, such as telephony and guide on tone of voice and content management with these teams on changes that impact the customer experience end to end
• You’ll be key in helping create and guide our sales and marketing growth across core energy services and renewable energy products and services- adapting with market growth and needs and helping fine tune our reach to new customers as well as retain existing customers.

Benefits

• Competitive salary
• Hybrid remote working
• Life Assurance 4x Base Salary
• Bonus Up to 10% of Base Salary
• 25 days holiday, plus bank holidays, and an extra day holiday for your birthday
• Perkbox
• Ongoing support and development as well as a generous learning and development budget
• Free daily breakfast
• Great reward and recognition
• Exposure to all parts of a growing business
• Pension matching as part of auto-enrolment pension scheme

So Energy care about helping the energy industry become a much more diverse and inclusive environment and we work hard to lead by example. We are committed to Equal Employment Opportunity and building an inclusive environment for all.

If you are interested in finding out more please apply making sure to complete all the questions to the best of your ability and attached an up to date version of your CV.

Good luck!