Operations Manager, Japan

Operations Manager, Japan – Job Description

The Learning Adventure is a leading educational tour provider for students and currently operates trips across Asia and Europe. The company focuses on showing the real side of these countries by providing educational excursions for students. Our itineraries offer genuine learning outcomes and broaden cultural understanding. The company has offices in London, Ho Chi Minh City and Boston. 

Our mission Statement: Expand minds through transformative travel experiences.

Core Values:

- Unite global citizens through meaningful adventures

- Show a real side of life, through deeply researched and safe trips, inclusive of all

- Support local communities through sustainable and ethical travel, every step of the way

- Create a dynamic, diverse and solution orientated work culture on trips and in our offices, which encourages trust and growth

- By passionate travellers for passionate travellers

The role

As an Operations Manager with The Learning Adventure, you will have a vital role in your region in planning and operating our educational tours. Japan is a very popular destination for our school trips and someone with excellent local knowledge and contacts is vital to help build our presence in the region. Working remotely in Japan, you will be part of an international team which has its headquarters in Ho Chi Minh City, Vietnam. There may also be a small crossover supporting our sister company tours, The Dragon Trip.

This would be a full-time position based in Japan and working remotely with the other global offices.

Responsibilities: 

• Create and manage a talent pool of freelance Adventure Leaders in Japan who can lead educational tours
• Researching / recommending tour components for upcoming tours throughout Japan (including hotel, transport and activity components)
• Completing quote requests and budgets for parties interested in trips to Japan
• Handle emergencies for tours in Japan
• Support bookings team when needed
• Assist guiding tours as an Adventure Leader for The Learning Adventure

Competencies 

This is a fantastic opportunity to develop the presence of educational tours in Japan and increase the volume of schools we bring into the country. Working with internationally minded colleagues who are passionate about the tours that we run! 

We are looking for a new member who: 

• has excellent spoken and written English and Japanese language skills
• located in Tokyo, Japan
• is a team player
• has high attention to detail 
• is organised and able to balance a reactive workload together with ongoing projects 
• demonstrates initiative and creativity – for finding solutions and for developing original ideas 
• has strong writing skills
• has a confident, clear and approachable telephone manner
• is proficient with Microsoft Word, Excel and Powerpoint

Nice to have:

• has excellent knowledge of the travel industry in Japan
• has guided educational tours
• Additional Asian languages is a plus