Customer Onboarding Partner (SAMpeople)

About us At Arbor, we're on a mission to transform the way schools work for the better. Central to this mission is equipping Schools with the technology and support to address any challenges they may face, so expanding our product suite and enhancing our customer offering has become an essential priority. One of these many products is SAMpeople, a cloud-based software platform for schools to give them a one-stop shop for their people management. SAMpeople are Education people specialists; we have a team of leaders who have all worked in education for many years and understand the business challenges that schools and MATs have to deal with day in and day out. At the heart of our brand is a recognition that the challenges schools face today aren't just about efficiency, outputs, and productivity - but about creating happier working lives for the people who drive education every day: the staff. We want to make schools more joyful places to work, as well as learn.

About the role Our Customer Onboarding Team provides the vital support schools and Multi-Academy Trusts need to transition smoothly to our SaaS platforms. As a Partner, you will guide new clients through the implementation process, managing everything from data coordination and system configuration to project deadlines. By ensuring a seamless setup, you help our customers gain the confidence they need to manage their people effectively from day one. We are looking for a highly organized and communicative Customer Onboarding Partner to join our Customer Onboarding team and help us ensure the smooth and successful onboarding of schools and multi-academy trusts to our Software as a Service (SaaS) platforms. The remit and focus of the role is to manage project timelines, coordinate system builds, training coordination, and maintain strong customer relationships. It's a broad and exciting role, so we're looking for someone up for a challenge - if you're a customer-centric and collaborative person, this is the role for you.

Requirements Proven experience in customer onboarding, project management, or a related field. Excellent communication and interpersonal skills and the ability to build strong relationships. The ability to manage multiple projects simultaneously and meet deadlines. Proficiency in using SaaS platforms and related technologies.

Benefits What we offer The chance to work alongside a team of hard-working, passionate people in a role where you'll see the impact of your work every day. We also offer: 25 days annual leave (plus 8 days Bank Hols), Your birthday off, BUPA Healthcare Cashback plan - following successful completion of probation, Pension Scheme, Ongoing professional development opportunities - we can offer supported study and potential funding for external qualifications, A cracking team to work with! Flexible working - we can offer part time or term time hours to suit you and your family.