Customer Success Associate

The Company

Board-level hiring is stuck in the past - that’s where Nurole comes in. We were founded by industry veteran Susie Cummings, who realised there has to be a better and fairer way, in the digital age of hiring the world's leaders, beyond little black books and the old boys’ network.

Nurole is the global hiring marketplace working exclusively at board level. Our clients range from listed and private organisations, such as Games Workshop, Uber, and Oddbox, to nonprofits, such as Comic Relief, the University of Oxford, and the RSPCA. We're highly mission-driven and social impact is core to the business model - we believe our unique, tech-driven method casts the net wider for every search and is a fairer, better way to find new and diverse talent. We also discount our fees by 90% for nonprofits and donate to charity every time one of our members recommends a placed candidate in a compensated role.

Our aim is for Nurole to become the way for boards to hire. We’ve already placed over 1,500 people, helping 10 people find a non-executive role each week of 2021. We’re growing fast. The Financial Times listed us in the top 1,000 fastest-growing organisations in Europe for the third time in 2022.

By hiring the right people, good boards become great. Great boards change their organisations, and great organisations change the world.

The work we do matters. We’d love you to join us.

The Opportunity

The Customer Success team acts as a central hub at Nurole, working to ensure successful outcomes for our clients and members whilst providing a brilliant experience. The incoming associate will be responsible for working closely with our consultants to ensure our clients have an excellent experience with Nurole, and find their perfect candidate. This is an exciting opportunity to disrupt a traditional industry and rapidly grow your own client exposure and level of responsibility, while making a key contribution to a transformative area of Nurole’s business in a fast-paced and challenging sector. Due to the lean and agile nature of Nurole, and the high volume of work we do, associates will have the opportunity to advance in their careers far more quickly than in a traditional executive search firm.

General Responsibilities:

• Assisting on briefing calls and making sure Nurole understands our clients’ needs and what “success” will look like.
• Succinctly summarising our client’s requirements by writing role specifications to be published on our platform.
• When headhunting for a role is necessary, driving the research process autonomously by leveraging internal networks as well as resourcing tools (e.g. Linkedin, Boardex) to intelligently map the market and make sure the best candidates are identified.
• Contacting targeted candidates and engaging with senior executives and non-executives (via email and telephone), selling the Nurole platform, the roles we work on and convincing candidates to register and / or apply for a specific role.
• Managing enquiries about roles from existing members.
• Owning parts of client communication throughout the role process.
• Assisting on and driving strategic projects to build Nurole’s member base.

About You:

The ideal candidate will currently be a Research Analyst or Associate at an executive search firm. The required skills and experience are:

• Excellent written and oral communication, as well as advocacy skills, with the confidence and gravitas to speak to senior people (e.g. Chairs and CEOs).
• Excellent research and problem-solving skills, with the ability to quickly understand a complex brief as well as pick up new computer systems and platforms.
• Independence and initiative when working on solo projects, but also a great team player.
• Strong ability to structure their time, stay calm under pressure, and manage a large number of assignments to tight deadlines.
• Tenacity and can-do attitude with a positive outlook.

Culture

• We want people to be proud to work at Nurole – because of what we do, how we do it and what we stand for.
• Throw yourself into your work and we’ll commit to you.
• We don’t mind if you make mistakes – as long as you learn from them.
• We’re big believers in data. This should guide everything we do.
• We strive to be a very human tech company. We want everyone to feel valued and able to do their best work.

Our Values

Nurole’s culture is built on three core values:

• Be Bold – moon shoot, own it, be brilliant.
• Build Trust – always be kind, nothing beneath us, givers not takers.
• Be Better – growth mindset, black box thinking, autonomy mastery purpose.

Benefits

• Share options.
• 25 days holiday p.a. & bank holidays.
• Private health insurance (after 12 months of service).
• Pension.
• Regular team events & off-sites.

Leadership

Founder - Susie Cummings:

Susie, a former top-tier headhunter with over 30 years’ experience and founder of one of Europe’s most successful retained executive search firms, is the founder of Nurole.

Susie started her working life at Advent Venture Partners, where it soon became clear that getting the right senior management team was as important to the success of a business as the strategy or securing the capital itself. This philosophy is at the heart of everything Nurole does today.

CEO - Oliver Cummings:

Oliver joined the company after a decade working as a private equity investor, most recently as a partner at BXR Partners, an international private investment group with a 19-year track record of superior investment performance across a variety of industry sectors, and previously at Goldman Sachs Capital Partners.

Oliver is currently a non-executive director of Thomas’s London Day Schools, a privately-owned schools group with over 2,000 students across London. He also serves on the advisory board of Potage (www.potage.co.uk), recently voted in the top 8 food delivery services in the UK by GQ.

Diversity and Inclusion

Diversity is part of the Nurole DNA, as our platform is designed to attract and identify more diverse candidates for every role.

As a company, we are committed to being a diverse and inclusive organisation, but we know we have work to do. We recently set up a Diversity Committee and appointed a Diversity Champion to drive our efforts in this area. It is looking at both our internal data and policies, and how the Nurole platform empowers people from the widest possible range of backgrounds.