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Join MANUAL's mission to extend healthspan through a transformative digital clinic as a Senior Manager, Customer Experience & Conversion
Overview
Salary No salary declared 😔
Location London, Greater London, United Kingdom - Hybrid
Expires Expires at anytime
MANUAL is a dynamic healthtech company dedicated to extending healthy years of lives through its comprehensive digital clinic. We focus on combating life-impeding conditions and offer a centralized treatment management platform for conditions such as hormonal imbalance, obesity, and hair loss. Currently, we are looking for a Senior Manager for Customer Experience & Conversion. In this role, you will:
- Be the driving force behind providing an exceptional patient experience throughout their journey
- Take ownership of the onboarding strategy and patient conversion rates while ensuring process efficiency. Requirements for the role are:
- Extensive experience in a customer experience or operations leadership role within a fast-paced, scale-up environment
- Experience managing and developing teams and meeting targets
- A highly analytical and data-driven approach.
Benefits of working with us include share option scheme, private medical insurance, L&D budget, Gym & wellness benefit, flexible working policies, and more. In your application, demonstrate your experience in Customer Experience, Account Management, your ability to drive engagement, and your vision for outstanding patient experiences.
The organisation - MANUAL
MANUAL delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss. We are centralising the diagnosis, custom medications, doctor specialist services, behavioural change and fully vertically integrated management of the treatment journey, under one roof and consumer brand.
The role - Senior Manager, Customer Experience & Conversion
As our Senior Customer Experience Manager, you will be the driving force behind delivering an exceptional, consistent experience for our patients throughout their journey—from initial interest to subscribing to our treatment. This role is crucial in ensuring that we’re delivering the best possible experience as they decide whether or not eligible patients successfully convert while maintaining a patient-first, safety-driven approach. You will take ownership of onboarding strategy, patient conversion rates, and process efficiency.
Job requirements
You have extensive experience in a customer experience or operations leadership role within a fast-paced, scale-up environment (healthtech is a bonus). You excel in managing and developing teams, with a proven track record of driving performance improvements and meeting ambitious targets. You are highly analytical, with a data-driven mindset that allows you to translate insights into actionable strategies.
Benefits
Share option scheme, Private medical insurance, £400 annual learning & development budget with Learnerbly, Gym & wellness benefit with Wellhub, Hybrid role based in London Bridge 3 days a week with lunch once a week, Cycle to work scheme, Electric car scheme, 25 days holidays and generous parental leave & flexible working policies, Annual company retreat, A fun and friendly working environment with sharp and motivated co-workers.
Applications details
You should apply if: Experienced in Customer Experience, Customer Success, or Account Management: You’ve worked in a conversion-focused role and understand how to drive engagement. You excel in managing and developing teams, with a proven track record of driving performance improvements and meeting ambitious targets. You are highly analytical, with a data-driven mindset that allows you to translate insights into actionable strategies. You’re a collaborative leader, comfortable engaging with senior stakeholders and influencing cross-functional teams. You’re passionate about delivering outstanding patient experiences and have a vision for transforming service delivery at a company-wide level.
