Trainee Technician - Cornwall

The role purpose

We are searching for someone with a curiosity of taking things apart and putting them back together, naturally adept at building positive and approachable relationships looking to pursue a career in speciality coffee.

The role overview

The trainee technician is an entry level position into our technical team based in Porthleven, Cornwall. You will be responsible for gaining the correct skills and judgement to become a competent field-based technician. After approximately twelve months of training, you will have gained experience of working with La Marzocco machines in our workshop, you will then extend your training with our customers carrying our front-end servicing, on-site triaging of equipment and when necessary, returning to either our London or Cornwall workshop for further maintenance.

Key areas of responsibility

• to learn all aspects of workshop and front-end servicing of La Marzocco, Bunn, Marco and BWT filtration systems and equipment
• to work towards independently servicing, maintaining, installing, and uplifting all espresso and filter equipment on-site
• to regularly audit accounts within a prescribed radius as coordinated by the office technical team
• to follow the standard operating procedures for Origin technicians ensuring all ways of working are carried out safely and as per product guidelines
• to maintain accurate van stock control of parts and tools required for successful call outs
• to ensure the quality and installation of the equipment meets Origin’s and La Marzocco, Bunn, Marco and BWT filtration systems and equipment standards
• to insert accurate data into ServiceM8
• to provide accurate information for effective delivery and collection of equipment
• to implement, adhere to, and promote relevant health and safety procedures and protocols
• to liaise and coordinate with both internal and external parties so lines of communication are clear and understood and actioned when required
• to make sure serviced equipment is cleaned and of good working before signing-off
• to communicate and educate the ‘Origin way’ of standards and expectations with on-site baristas and other relevant team members
• to troubleshoot whilst on-site, including identifying next steps and communicating with the customer time scales and intermediate solutions
• to adhere to the stock system in place to ensure an orderly and well-maintained workshop

Requirements

About you

To be successful in this role, these things matter the most:

• the ability to think logically, triage problems, establish facts, and provide solutions
• self-motivation: working towards learning new skills and being able to work independently and without supervision
• able to develop friendly and professional relations with our customers
• passing of all training requirements including electrical installation
• immaculate time keeping and time management
• confidence
• solid technical skills, driven by curiosity and an intrinsic desire to take apart and put back together
• an ability to understand and handle customer facing complaints and triage appropriately
• an ability to clearly record and write accurate and routine descriptions of work performed
• an ability to liaise with colleagues the nature of the work being carried out
• confidence, focus and meticulous attention to detail
• friendly, modestly confident, and personable, good humoured and trustworthy
• an ability to work well under managed pressure
• the desire to create a calm environment when assessing and fixing a customer appliance
• an enthusiasm for your own career progression, training, and development
• a passion for specialty coffee and first-class customer service
• evening callout’s, early starts and occasional weekend cover
• a strong command of the English language

Essential behavioural competencies

Skills and experience

• experience of working in the specialty coffee industry
• good practical knowledge or experience of machinery
• evidence of being a self-starter, able to make progress with supported supervision
• a full clean driving licence

This job description summarises the main duties and accountabilities of the post and is not comprehensive. There is a clear expectation that the post-holder will support other areas of the technical team and will undertake other duties of similar level and responsibility when required.

The person will be:

• a critical thinker with a natural ability to problem solve
• careful and diligent – even meticulous – with a good dose of common sense
• efficient, effective, and organised, especially in both the physical and digital world
• a team player; whilst the role is predominantly self-led, a collaborative attitude is a must
• a strong communicator especially with customers who will expect your reassurance you can problem-solve quickly
• an awareness of Origin’s business model and the role technical plays reassuring our customers’ their need is our priority
• willing to undertake frequent training and development to improve new ways of working
• passionate about the world of speciality coffee or about to, potentially a trained barista or roastery assistant looking for their next move.

Benefits

Salary

£23,210 FTE per annum

Nature of contract

Permanent and full-time. Some weekend cover work will be required

Base

Porthleven, Cornwall

Holidays

29 days holidays including bank holidays and your birthday off, with additional days accrued after two, three- and four-years’ service

Pension

Employer (5%) and Employee (3%) pension contribution

Mental Health and Physical First Aid Training

We provide our employees with a toolkit for both preventing and addressing mental health crises in and out of work, providing genuine support, safety, and happiness in the workplace

Enhanced Maternity, Paternity, Adoption, IVF Journey Leave and Pay

We recognise the importance of family and provide enhanced pay and to support all parents and their journey to becoming one.

Transitioning at Work Policy

We want everyone at Origin Coffee to feel comfortable to be themselves at work. We are committed to promoting equality and diversity and support our colleagues who identify as trans and provide support through any transitioning process

Financial Wellbeing Support

We have partnered with Wagestream, a financial wellbeing provider who offers financial coaching, money management, debt advice, and individual tailored advice

Employee Assistant Programme

A comprehensive suite of support from an (EAP) including help with physical, mental, and financial wellness at work

Continued professional development

We invest in all our employee’s by supporting personal development, encouraging you to broaden your experience and learning potential, led by you

SCA training

Everyone who works for Origin can embark on the SCA training programme. Depending on your readiness to learn you can dip your toe in or immerse yourself fully. It’s quite addictive!

An employee referral scheme

Once you join Origin, you’ll want to introduce likeminded people to us. When you do, they settle in and pass their probation, you earn £200

Other

Time off for volunteering, cycle to work scheme, free coffee at work and to take home, discounts in all our cafés and on our merchandise and partners. And of course, regular social and team events serving exceptional food, drink, and of course, amazing coffee!