We are looking for Retail MUAs to join our team in the future, whether this is full-time, part-time or on a contractual basis in Central London and surrounding areas. A Trinny London Artist is the true heart of where all the magic happens, on our counters. Based on the shop floor, and reporting to the Business Manager, you are responsible for encompassing our mission of giving our customers the tools to be their best every day using our stackable, portable, curated makeup range and our award-winning skincare. You do this by combining your expert artistry skills with exceptional product knowledge and a passion for building lasting emotional connections. You believe in the product being accessible to everybody and you can adapt your style to suit the needs of your customer.
Welcome to Trinny London!
Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.
Your key responsibilities are however not limited to:
Delivering impeccable customer service, sharing your knowledge to each customer, embodying Trinny London’s brand and style and priding yourself on knowing that your customers are returning back to you Ability to work in a fast paced environment to achieve and exceed KPI’s. Feed on the buzz of achieving your goals and being the best you can be Driving customer loyalty through returned appointments Conduct all types of services such as pre-booked appointments and walk-ups, ensuring you deliver the Trinny London Match2Me experience to all Be a team player and motivate your colleagues by sharing knowledge on artistry and product knowledge. You understand your impact in the team and how vital your role is. You can adapt to change and be a reliable support to your managers and colleagues alike Utilise the training team and materials to improve your product knowledge and elevate your artistry Processing all sales through our POS system Follow Trinny London’s values, expectations and dress/appearance standards Supporting in daily admin tasks
Essential skills desirable/ not limited to:
Customer service/ hospitality experience Experience within beauty or cosmetics Passionate about makeup and skincare Adaptable and confident with an ever-changing, fast-paced environment Positive and can-do attitude Comfortable and motivated by working towards and exceeding targets and KPIs Personable with a customer-centric mindset Punctual and flexible to work retail hours, including bank holidays and weekends
We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge.
We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:
28 days holiday inclusive of bank holidays (pro-rata) Welcome Trinny London Starter Stack Company discount for yourself (50%) and your friends and family (40%) after 3 month probation Competitive commission structure Pension Scheme Enhanced family friendly packages Bookado (activity membership service) T-Parties = summer and festive celebrations! Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)
We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves. We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.