Clinical Operations Associate

Hertility is a women’s health company built by women, for women. We’re shaping the future of reproductive healthcare by pioneering unique diagnostic testing that provides data-driven and advanced insights into reproductive health, fertility decline and the onset of menopause. We provide expert advice, education and access to care - all from the comfort of your home.

31% of women will suffer from a reproductive health issue at some point and through our research, we aim to reduce the time to diagnosis through advanced at-home testing and specialist gynaecological care. We tailor pathways to the individual's reproductive goals, whether it be to explore their ovarian health and fertility options or overall hormonal health, such as confirming a PCOS diagnosis. Currently, we can screen for 18 of the most common pathologies which may affect

reproductive health.

Ultimately, our aim is to change attitudes around reproductive health, both for individuals and in the workplace, and to encourage women to be proactive by tracking their reproductive health. We’re calling this the Reproductive Revolution!

The role

As a Clinical Operations Associate, you will be working with the Company’s clinical operations team to track, quality-check, and deliver results to our customers. This is a part time role with the team working on a rota basis.

Key responsibilities will include, but not be limited to:

• Work closely with the quality checking team to deliver customer results on time, ensuring high-quality outputs.
• Meet tight deadlines consistently, demonstrating a strong sense of urgency and commitment to timely delivery.
• Ensure consistency for all customers by maintaining company standards.
• Proactively flag errors in report automation and manual processes, ensuring accuracy and identifying areas for improvement.
• Effectively communicate errors and discrepancies to the tech and clinical teams for quick resolution.
• Recognise pain-points in the department's standard operating procedures and collaborate with the product and quality-checking teams to identify and implement process improvements.
• Manage your own workload efficiently, prioritising tasks and allocating time effectively to meet tight deadlines and achieve targets.
• Demonstrate flexibility by accepting delegated work and effectively completing assigned tasks in a timely manner.
• Show initiative by taking ownership of assigned tasks and seeking opportunities to contribute proactively to the team's goals and objectives.
• Carrying out all additional duties that are within the context of your job title.

Requirements

You’ll be a good fit if you:

• Are educated to a Master’s/Doctoral level in topics related to women’s reproductive health.
• Have excellent time management skills and can meet tight deadlines consistently without compromising on quality.
• Are a quick learner and can adapt to new technologies, systems, and processes with ease.
• Have excellent attention to detail, ensuring accuracy and completeness in all your tasks.
• Embrace the importance of adhering to quality standards and protocols in patient-centric systems, understanding the impact on patient care and well-being.
• Willingly assume the responsibility of safeguarding patient information and maintaining strict confidentiality in accordance with applicable regulations and guidelines.
• Thrive in a task-oriented environment.
• Are a proactive and self-motivated individual who takes initiative and demonstrates a strong sense of responsibility.
• Possess strong communication skills, both written and verbal, allowing you to effectively convey information and collaborate with team members and clinicians.
• Have a passion for reproductive science and women’s health.
• Are creative, independent, and you own what you do.

• Have previous experience working in a clinical setting (this would be advantageous).

Benefits

We are a young, dynamic team revolutionising women’s health. As a Clinical Operations Associate, you will get a salary of between £25k - £30k pro rata, as well as:

• 33 days paid holiday allowance (including public holidays) pro rata.
• Company laptop.
• 5% pension scheme matched by 4% employee contribution.
• Mental health support from an in-house counsellor.
• Free access to Hertility Health products and services, including free of charge hormone and fertility tests and discount codes for employee friends and family.
• Opportunities for further learning and development.
• Enhanced Family Leave policy (maternity leave / paternity leave/ adoption leave).
• Progressive health leave (menstruation and menopause policies).

Equality & Diversity:

Hertility Health is an equal opportunity employer that is committed to diversity and inclusion both within the workplace and throughout our application process. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We understand that applying for a new job takes a lot of work and we really value your time. We are really looking forward to reading your application.