📍Remote in the UK 🇬🇧 | 💰 £26,250 - £33,000 + Benefits
Start date - 2nd October 2023
We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.
About our Financial Crime Customer Operations team:
Our Financial Crime Customer Operations team is at the heart of how we protect Monzo and our customers from economic crimes such as fraud and money laundering.
In our Screening team we support various aspects of the customer journey such as onboarding (we call them sign-ups), ongoing monitoring, and event based reviews. Our Investigators conduct reviews on tasks where our customers may appear on fraud prevention or sanctions databases or where they may be classified as a politically exposed person (PEP). We conduct due diligence on our customers based on our customer risk assessment and support our financial crime risk teams by recommending or making fair and proportionate risk based decisions on their behalf.
What you’ll be working on:
We're looking for experienced financial crime professionals to join us as Senior Investigators and support our growing Screening team.
You'll report to a Financial Crime Team Manager as part of a team of about 11. As a Senior, you’ll support your manager with coaching, escalations, and also work closely with our Technical Managers (Subject Matter Experts) on our trickiest escalations.
Alongside completing complex screening tasks around PEPs, sanctions, payments and fraud, you will also support with the roll-out of extensive enhanced due diligence and customer risk assessment control enhancements by approving tasks worked by Investigators & answering their escalations.
- Reviewing high priority or complex tasks, such as enhanced due diligence (EDD), conducting open source investigations where required.
- Performing real-time approvals on some high risk tasks.
- Answering escalations from Investigators and other colleagues from across the business, and, if required, escalating these further to Technical Managers.
- Supporting junior colleagues on our FinCrime Screening tasks.
- Sharing emerging risks and trends you spot with our Technical Managers.
- Reviewing suspicious activity reports (SARs) raised by our Screening Investigators and submitting these to the National Crime Agency (NCA)
You should apply if:
- You are able to start on 2nd October 2023 and attend 7 weeks training Monday to Friday 9am - 6pm
- (please note that we do not allow holidays or appointments during training).
- You have solid experience in fighting financial crime, specifically around customer due diligence (CDD).
- You have an awareness of the enhanced due diligence (EDD) requirements for high risk customers.
- You have the ability to handle escalations from Investigators and other colleagues.
- You're confident in using open source information to inform your reviews and investigations.
- You're a strong team player and able to work effectively with colleagues with a range of backgrounds and experience levels.
- You can provide actionable feedback to investigators and their managers.
- You enjoy keeping up to date with emerging risk and trends in financial crime.
- You have some experience coaching colleagues and/or delivering training.
- You are developing a solid understanding of UK legislation, regulations and industry guidance around economic crime.
- You have great time management skills, you are flexible, and you can work with limited supervision.
You’ll really stand out if:
- You are able to articulate the financial crime threats facing fintechs and the banking sector.
- You have previous experience approving or signing-off customer due diligence reviews prepared by more junior colleagues.
- You hold or are working towards an appropriate qualification in financial crime or a relevant subject e.g. ICA, ACAMS
- You have experience working in a regulated bank in financial crime screening and customer due diligence (CDD), specifically in payments or sanctions screening, high-risk customer enhanced due diligence (EDD), or politically exposed persons (PEPs).
The Interview Process:
Our interview process involves 2 main stages:
- Answering the application questions below
- An interview combining both a technical financial crime and a values component with two of our Team Managers, Technical Managers, or FinCrime Product Partners (1 hour)
Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact email@example.com.
What’s in it for you:
📍This role is fully remote / requires full-time home working.
The role will require you to be available Monday-Friday 9am-6pm and work around 1 in every 8 weekends where you will have days off in lieu during the week.
📚 Learning budget of £1,000 a year for books, training courses and conferences
➕ And much more, see our full list of benefits here
Closing Date for applications is Wednesday 23rd August 2023 at 12 noon
Equal Opportunity Statement
We are actively creating an equitable environment for every Monzonaut to thrive.
Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.