Volunteer Helpline Advisor

What will you be doing?

Answering calls on the Helpline Signposting to information on our website Responding to and following up enquiries by email   Entering information onto our IT system Provide peer support to Helpline colleagues, particularly when dealing with difficult conversations.

What are we looking for?

Professional healthcare qualification and clinical experience Good knowledge and understanding of continence issues such as childhood bedwetting, daytime wetting, constipation, soiling, potty training and children with additional needs. Excellent organisation and time management skills. Confident telephone manner with the ability to listen carefully and respond in a helpful and friendly way. Excellent communication and interpersonal skills, both verbal and written which can be applied to different audiences. Able to use IT including Microsoft Office (Excel, Word and Outlook). Enjoys working as part of a team. Self-motivated with a positive, can-do attitude and the ability to work independently using own initiative. Non-judgmental and recognises the importance of confidentiality when on the helpline. Ability to recognise safeguarding issues and follow ERIC’s policy and practices. Willing to continuously develop professional practice.

What difference will you make?

As a volunteer for ERIC, you will be part of a well-respected national charity and will be included as part of our friendly and committed team. Continence issues can be isolating and distressing for the whole family and by listening to parents and carers and providing the information they need, you will make a real difference to the lives of families.