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Customer Relationship Intern - Mandarin Speaker

EcoVadis

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Posted over 30 days ago...

Join EcoVadis and fuel your career with purpose by advancing global sustainability in businesses

Overview

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No salary declared 😔

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Barcelona, Spain

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98% Remote- Europe

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Expires at anytime

EcoVadis is at the forefront of corporate sustainability, providing essential ratings that guide companies towards environmental, social, and ethical excellence. As an international nexus of experts and cutting-edge technology, we offer a dynamic and multicultural environment where passion for sustainability and community engagement thrives. Learn more about us and our commitment to change at the EcoVadis careers page.

Role Summary:

  • Manage administrative tasks related to account management, including launching assessments and preparing reports.
  • Identify upselling opportunities and create user accounts.
  • Create and translate content to support client communication.
  • Develop new processes and assist in the creation of webinars.
  • Analyze product issues to aid the Solutions team in implementing improvements.
  • Maintain and enhance knowledge management systems.
  • Perform additional duties as needed.

Role Requirements:

  • Proven experience in customer care or a customer-facing role.
  • Fluency in English, with Mandarin being a significant advantage.
  • Creativity and strong problem-solving skills with keen attention to detail.
  • Ability to excel in an international and diverse work environment.
  • Experience with Salesforce is beneficial.

Located in the vibrant Gloriès area of Barcelona, the EcoVadis office offers a flexible and supportive work culture with competitive salaries, comprehensive onboarding, and opportunities for personal growth. We embrace a strong team spirit with community events and a terrace overlooking Barcelona to enjoy breaks. Benefits include a transportation and meals allowance, optional health and life insurance, and a wellness allowance for sports and arts activities. We are dedicated to inclusivity and encourage applications from all, offering a hiring process tailored to individual needs.

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings.Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis?

Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page

If you have questions about the company or open roles you can Chat with an insider

Job Description

We’re looking for a motivated and autonomous candidate to join the Services of Engagement (SEN) team, supporting our growing network of over 125,000 rated companies in maximizing the value of their EcoVadis subscription. The ideal candidate will have a thirst for knowledge and will be able to develop skills in different areas during the course of their internship with us.

Responsibilities:

  • Support the different parts of the team in their daily tasks including administrative activities related to accounts management, such as launching assessments, preparing reports, identifying upsell opportunities, creating user accounts
  • Creation and translation content to support the team with their clients and communication
  • Help and support developing new processes and webinars
  • Analysis of product issues to support our Solutions team in understanding how to implement improvements
  • Maintenance of knowledge management content and systems
  • Other duties as necessary

Qualifications

  • Previous experience in customer care or another customer facing role required
  • Fluency in English (written and verbal) - Mandarin is a strong plus
  • Creative problem solver with strong attention to detail
  • Ability to work well in an international and multicultural environment
  • Experience with Salesforce is a plus

Additional Information

Location: Barcelona, Spain

Starting date: Asap

Position: Internship

Life at the Barcelona Office

Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real. We offer competitive salaries and support personal growth from day one.

This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones!

We also provide our team with the benefits of flexible working. Some of us work from home and some prefer to work from our easily accessible (metro, tram, bus, bike, suburban train) office hub in Barcelona, located in the dynamic area of Gloriès!

If you come to the office, you can work in the open space or public areas while enjoying the panorama of Barcelona, and also take breaks on our lovely terrace.

At Ecovadis we embrace teamspirit. We organize regular onsite and online team breakfasts, and our CSR team coordinates events where we can give back to local communities and ecosystems ! For that, everyone at EcoVadis can use a community service day.

Benefits 

Last but not least, EcoVadis will support you with all the necessary office equipment, holidays in line with Spanish labor law, optional (fully covered or co-financed) health care and life insurance.

You will be also entitled to a 150 euros monthly allowance for transportation, meals and nursery with the Cobee card. We also participate up to half of the private health insurance contract and provide you with a special envelope for office and IT equipment (as per the flexibility policy).

Last, you will also be entitled to a Wellness Allowance that will support you in sport, artistic and wellness activities ! 

Our hiring team looks forward to reviewing your CV, with a guaranteed response to every application. A new job with purpose awaits you. You can be part of an awesome team and make sustainability real!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).

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