Return to jobs Join the heart of Riverford's wholesale operations as a Customer Service Coordinator and be part of a vibrant team dedicated to excellent customer service and sustainable farming
Overview
Salary £13000
Location Dean Court Warehouse 1
Nomad Friendly? In-person
Expires Expires at anytime
Riverford Organic Farmers is an innovative leader in delivering organic food directly from their farm to homes and businesses. With a focus on sustainability and community, Riverford is not just about fresh, high-quality organic produce; it's a way of life that values environmental stewardship and a strong connection to the food we eat. The company is known for its commitment to ethical farming practices, exceptional customer service, and fostering a co-owned business model that rewards its team.
As a Customer Service Coordinator, you will:
- Be the primary contact for Riverford’s wholesale customers, managing orders and ensuring smooth dispatch.
- Handle customer queries, complaints, and amendments with professionalism.
- Coordinate logistics and prepare essential delivery documentation.
- Perform general administrative tasks to support the wholesale team’s efficiency.
- Collaborate with the sister wholesale site in Ledbury for remote support.
The ideal candidate will have:
- Experience in administrative or customer-facing roles.
- Strong organizational skills with excellent attention to detail.
- Proficiency in IT and software programs such as Excel, Word, and Outlook.
- Outstanding customer service abilities and communication skills.
- The capability to work independently and as part of a team.
- Confidence in making outbound calls and a genuine interest in helping customers.
Customer Service Co-ordinator
Salary: £13.00 per hour
This is a permanent contract, 19 hours per week working Sunday, Monday & Wednesday, based at Lower Dean Buckfastleigh, Devon. It is essential you are able to commute weekly to our office.
What you’ll be doing…
The Wholesale Customer Team is the key interface between Riverford’s wholesale (business) customers and the wholesale dispatch and delivery teams. Responsible for taking and processing orders and the management of these through to dispatch. This includes query handling, an occasional complaint, order amendments, logistics arrangements and preparation of delivery notes; as well as the general administrative tasks in support of the smooth running of the Wholesale function.
We supply a wide range of businesses across the region including Farm shops, Café’s, restaurants and festivals.
Riverford prides itself on customer service that is both personal and informative. You will share and communicate enthusiasm for good food from good farming with a rapid, friendly, helpful and professional response.
We want you to leave a positive impression of Riverford and the service we offer with everyone you speak to. You’ll need to be confident in IT and have some knowledge of software programmes (excel, word, outlook) as you will using a range of systems and processes. We work very closely with our sister wholesale site in Ledbury, Herfordshire providing remote support/resourcing where required.
Skills & experience…
• Previous experience in a transactional administration or customer facing role would be beneficial.
• Organised, excellent attention to detail, data processing and entry of supplier and customer information and orders.
• Strong systems knowledge, working to tight deadlines.
• Excellent customer service skills as the role will involve frequent liaising with customers.
• An Excellent communicator with good standard of spoken English and a desire to help customers.
• Good team player, and ability to work on own initiative.
• Be a people person and have confidence to make outbound calls.
Co-owner benefits…
Riverford is a beautiful place to work, with lots of great people – and other perks too. Some of our benefits include: 33 days holiday pro rata (including bank holidays), generous company pension scheme, annual profit share (10% of all our profits are split equally between all co-owners), heavily discounted organic breakfasts and lunches, free organic fruit and veg, time and half on bank holidays, and free parking.
