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Analyst I, Merchant Care


Posted 1 week ago

Join the forefront of fintech innovation with and help shape the future of digital payments


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No salary declared 😔

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Ebène, Quatre Bornes, Mauritius

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Expires at anytime is a leading global fintech company revolutionizing the digital payments landscape. Our cutting-edge, cloud-based payment platform is trusted by top brands to enhance customer experiences. We are dedicated to empowering businesses and their communities to excel in the evolving digital economy, working with prominent clients like Wise, Sony Electronics, and Klarna. It's an exciting time to be part of our dynamic and diverse team, committed to pushing boundaries and fostering growth.

  • Respond to merchant inquiries with timely and effective resolutions.
  • Gather information from merchants and coordinate with internal teams to process requests.
  • Work closely with Merchant Configuration, Legal, Risk, Onboarding, and Finance teams.
  • Handle multiple inquiries simultaneously while upholding high service levels.
  • Exceptional attention to detail and autonomy in work.
  • Strong communication skills and stakeholder engagement.
  • Ability to work under pressure, multitask, and adhere to deadlines.
  • Adaptability to process changes and eagerness to learn.
  • Capacity to build and maintain relationships with key stakeholders.
  • Proficiency in English; Salesforce knowledge is beneficial. values diversity and offers equal opportunities. We invite applicants from all backgrounds and identities to join our inclusive community and contribute to our success. If you're ready to unleash your potential in a company that's shaping the future of payments, we want to hear from you! is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love.

The role involves responding to merchant inquiries and ensuring timely resolution. You will be gathering relevant information from merchants and internal teams in order to process change requests. You will also be collaborating with internal teams; Merchant Configuration, Legal, Risk, Onboarding, and Finance teams to ensure seamless processing of requests. You will need to handle multiple inquiries simultaneously while maintaining exceptional service levels.

Job requirements include exceptional attention to detail and ability to work autonomously with minimal supervision. Strong communication skills with the ability to engage effectively with multidisciplinary senior stakeholders. Capacity to work under pressure, multitask, and meet tight deadlines. Quick learner, adaptable to changes in processes and procedures. Ability to build and maintain strong relationships with key stakeholders. Fluent in English. Familiarity with Salesforce is a plus.

We believe in equal opportunities and work as one team. Wherever you come from. However you identify. And whichever payment method you use. Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success. When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.


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