Technical Support Engineer

Storyblok is the enterprise-ready headless CMS that empowers developers and marketers to bring ideas to market faster. It supports the entire content lifecycle—from creation and management to delivery—streamlining workflows, boosting productivity, and ensuring exceptional performance and accessibility. Storyblok frees you from the pain of legacy CMS platforms and empowers your teams to ship content quickly and build with complete flexibility. Designed for global scalability and secure collaboration, Storyblok enables teams to deliver seamless, engaging digital experiences at scale.

As a Technical Support Engineer II at Storyblok, you will excel in handling escalated tickets and troubleshooting intricate issues independently. With your deep understanding of Content Management Systems (CMS) and web technologies, you'll provide expert assistance to clients, ensuring seamless experiences and resolving challenges with precision. Your role extends beyond issue resolution; you'll manage cases from inception to resolution, prioritizing timely responses and exceeding customer expectations.

You will need a Bachelor's or Master's degree in Computer Science or a related field or equivalent experience. 3+ years of Support Engineering, Software Engineering experience. Thorough knowledge with consuming RESTful and GraphQL APIs. Working knowledge of at least one of the modern JavaScript frameworks (e.g., Vue, React, Next, Nuxt, Astro, or Svelte) along with its fundamental principles. Thorough knowledge of JavaScript and its modern syntax and features. Experience with Typescript is a plus. Working knowledge of HTML and CSS. Experience with CMS in general; experience with Headless CMS is a plus. Fluent in English with excellent verbal and written communication and interpersonal skills. Remote working experience. Well-organised, self-starting, has excellent work ethic, and pays attention to detail. A proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principle. Ability to work independently with little direct supervision. Real passion for solving issues and challenges.

Storyblok offers a range of benefits including a monthly remote work stipend (home internet costs, electricity), home office equipment package right at the start (laptop, keyboard, monitor…), home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding, sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays, personal development fund for courses, books, conferences, and material, VSOP (Virtual Stock Option Plan), the annual international team-building trip, quarterly and monthly online get-togethers. As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules and an international team that loves to have fun at work and works hard together to accomplish shared goals.