Project Manager

Are you an experienced Project Manager who wants to be proud of the impact your projects will make on charities/nonprofits and the communities they serve, all over the world? Then we would love to hear from you!

Role Description 

We are looking for a number of PM’s to manage the end-to-end progress of their projects. 

At a project level you will coordinate activity across Lightful to set, manage, meet and exceed client expectations against specific statements of work. At client level you will nurture, retain and grow our client partnerships through your excellent relationship management skills, advising on best practice, embedding the change in order to drive adoption, usage, value and impact over time.

Who we are

Lightful is a B-Corp business, who believes those doing the greatest good, deserve the best technology. Our products and services are designed for charities and nonprofits to simplify their work and amplify their impact. We offer three services to charities and nonprofits; Lightful Products, Lightful Learning and Lightful Solutions. Each service is different but highly interconnected, designed for the different needs of the social and environmental-focused organisations we’re proud to serve and work with.

Since achieving B Corp status in 2020, we have created an impact out of the office too. We have planted 12,371 trees planted through our employee carbon offset programme, saved 295,497 litres of water, and offset 1,107 tonnes of Carbon Dioxide emissions through 28 global carbon reduction projects.

You can read more about our products and services as well as our purpose, mission and values on our website.

Lightful Solutions

Within Lightful Solutions, we make great ideas possible. Our solution design approach ensures flexibility and scalability. Our spirit of partnership means seeing good people and great causes achieving more impact through our technology. 

Our vision is to deliver innovation, insight and technology solutions that positively impact global challenges. Our mission is to unlock value, accelerate impact, drive innovation and define the standards for our sector - beyond profit.

You will...

• Set, manage and exceed client expectations measured via project KPIs and Customer Satisfaction against project success criteria  
• Deliver client projects on time and on budget
• Provide appropriate inputs to the capacity plan and scheduling process to ensure the necessary resources are in place to meet client needs 
• Prepare project plans against client's requirements and create project briefs for the delivery teams to ensure resource profiles and allocated days are aligned to deliver against the Statement of Works or Change Request
• Effectively monitor projects and liaise with external clients to keep them engaged in decision making
• Drive velocity and momentum across projects by providing timely intervention whenever there are risks or issues that result in delay or variance to schedule
• Coordinate and facilitate internal and external project meetings
• Develop strong client relationships and work closely with client project team to ensure client project expectations are met
• Manage robust project administration and documentation including plan, risks, issues, and actions
• Hit revenue targets for individual clients and ensure invoicing is accurate and conforms to payment schedule in the Statement of Work or Change Request  
• Identify new business opportunities to grow incremental revenue from existing client partnerships.

We'd love to hear from you if you can tick off a good number of the following:

• Experience of implementing projects using Salesforce, possibly some Salesforce certifications. Not just using it as a CRM platform (Essential)
• 5 years professional experience as a Project Manager, working closely with cross-discipline teams (client, architecture, development and design) within a technical agency or consultancy 
• Project management certification or equivalent professional accreditation
• Experience of working under agile methodology 
• Experience of pitching to potential clients 
• Confidence through experience of leading meetings with all stakeholders, e.g. client sponsors, client end users, developers and design teams
• Proven experience of developing and implementing multichannel digital solutions across web development, salesforce SaaS, data and enterprise architecture
• Experience of working on multiple projects simultaneously
• Confidence in your abilities to be a decisive, forward-thinking, digitally passionate, engaging, diplomatic communicator
• Excellent communication skills
• Experience of managing implementation projects of technical solutions within a Salesforce environment
• Work experience gained within the not-for-profit sector.

It would be even better if you have:

• Experience of using a digital project management tools
• Experience of working with JIRA or similar 

Benefits

You will be a part of our exciting culture that fosters personal growth and development. As we expand, you will be given the opportunity to thrive in a close-knit team environment.

• Highly competitive salary 
• Stock options - every team member shares in the success of Lightful!
• 27 days annual leave + bank holidays
• Your birthday off (paid) plus day off to move house (paid)
• Simply Health cash back plan
• Lightful Pension provided by Legal & General 
• Refer a friend scheme
• Charitable Payroll Giving
• Employee Assistance Programme
• Free access to Asana Rebel (yoga) and Headspace apps
• Access to Perkbox (retail discounts and much more)
• Tax free contribution to additional home-working costs
• Work from anywhere (90 day max from abroad)
• Cycle to work scheme
• Workplace Nursery (Salary sacrifice scheme providing NI/Tax savings on nursery fees)
• Personal development programme
• Thorough onboarding experience, supported by a buddy to support your integration to the team
• Remote working with access to co-working spaces for those who miss human interactions
• Varied and excellent opportunities for skills/career progression
• Be part of a business that has an impact all over the world!

Need a flexible way of working?

We’re open to talking about whatever it is you need to do your best work. Part-time hours, compressed hours or simply some flexibility to work full-time around existing commitments and other priorities. We can’t guarantee it will always work, but let’s talk about it to see if it can!

Equal opportunities statement

A diverse range of opinions and perspectives is core to Lightful’s open culture and ongoing success. As an equal opportunity employer, all applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Additional Requirements

Eligible to work in the U.K. without the need of visa support/sponsorship.