Team Assistant - Customer Success

The Company

Board-level hiring is stuck in the past - that’s where Nurole comes in. We were founded by industry veteran Susie Cummings, who realised there has to be a better and fairer way, in the digital age of hiring the world's leaders, beyond little black books and the old boys’ network.

Nurole is the global hiring marketplace working exclusively at board level. Our clients range from listed and private organisations, such as Games Workshop, Uber, and Oddbox, to nonprofits, such as Comic Relief, the University of Oxford, and the RSPCA. We're highly mission-driven and social impact is core to the business model - we believe our unique, tech-driven method casts the net wider for every search and is a fairer, better way to find new and diverse talent. We also discount our fees by 90% for nonprofits and donate to charity every time one of our members recommends a placed candidate in a compensated role.

Our aim is for Nurole to become the way for boards to hire. We’ve already placed over 1,500 people, helping 10 people find a non-executive role each week of 2021. We’re growing fast. The Financial Times listed us in the top 1,000 fastest-growing organisations in Europe for the third time in 2022.

By hiring the right people, good boards become great. Great boards change their organisations, and great organisations change the world.

The work we do matters. We’d love you to join us.

The Opportunity

The Customer Success (CS) Team acts as a central hub at Nurole, working to ensure successful outcomes for our clients and members whilst providing a brilliant experience. The incoming Team Assistant will be responsible for working closely with our Consultants and Associates to expertly manage multiple projects and ensure our clients and our members have an excellent experience with Nurole. This is an exciting opportunity to disrupt a traditional industry and rapidly grow your project management skills and level of responsibility, all whilst bringing a “be better” mindset and identifying areas where we can improve process and automate functions. The successful candidate will be making a key contribution to a transformative area of Nurole’s business in a fast-paced and challenging sector.

General Responsibilities:

• Assist with client communications for the CS Team
• Providing scheduling assistance for candidate interviews with board members and senior executives
• Coordinating complex scheduling and calendar management for the CS Team and ensuring smooth set up
• Assisting the CS Team with meeting research, preparation and minute taking
• Helping to process and evaluate membership requests and referrals
• Liaising with hiring organisations to help respond to candidate queries about our roles
• Editing / proof-reading roles prior to them going live, maintaining consistency of style
• Other ad hoc and administrative duties as required

About You:

The ideal candidate will have 5+ years of experience in a personal assistant or executive assistant role, in a professional services capacity. In addition you will have:

• Excellent written and oral communication, as well as advocacy skills, with the confidence and gravitas to speak to senior people (e.g. Chairs and CEOs).
• Conscientious and reliable delivery
• Highly organised and able to manage a busy workload of competing priorities
• Strong tech skills and the ability to pick up new systems quickly
• Accountability and confidence to own processes and drive their continuous improvement
• Strong ability to structure their time, stay calm under pressure, and manage a large number of assignments to tight deadlines.
• Tenacity and can-do attitude with a positive outlook.

Culture

• We want people to be proud to work at Nurole – because of what we do, how we do it and what we stand for.
• Throw yourself into your work and we’ll commit to you.
• We don’t mind if you make mistakes – as long as you learn from them.
• We’re big believers in data. This should guide everything we do.
• We strive to be a very human tech company. We want everyone to feel valued and able to do their best work.

Our Values

Nurole’s culture is built on three core values:

• Be Bold – moon shoot, own it, be brilliant.
• Build Trust – always be kind, nothing beneath us, givers not takers.
• Be Better – growth mindset, black box thinking, autonomy mastery purpose.

Benefits

• Industry leading commission structure.
• Share options.
• 25 days holiday p.a. & bank holidays.
• Private health insurance (after 12 months of service).
• Pension.
• Regular team events & off-sites.

Leadership

Founder - Susie Cummings:

Susie, a former top-tier headhunter with over 30 years’ experience and founder of one of Europe’s most successful retained executive search firms, is the founder of Nurole.

Susie started her working life at Advent Venture Partners, where it soon became clear that getting the right senior management team was as important to the success of a business as the strategy or securing the capital itself. This philosophy is at the heart of everything Nurole does today.

CEO - Oliver Cummings:

Oliver joined the company after a decade working as a private equity investor, most recently as a partner at BXR Partners, an international private investment group with a 19-year track record of superior investment performance across a variety of industry sectors, and previously at Goldman Sachs Capital Partners.

Oliver is currently a non-executive director of Thomas’s London Day Schools, a privately-owned schools group with over 2,000 students across London. He also serves on the advisory board of Potage (www.potage.co.uk), recently voted in the top 8 food delivery services in the UK by GQ.

Diversity and Inclusion

Diversity is part of the Nurole DNA, as our platform is designed to attract and identify more diverse candidates for every role.

As a company, we are committed to being a diverse and inclusive organisation, but we know we have work to do. We recently set up a Diversity Committee and appointed a Diversity Champion to drive our efforts in this area. It is looking at both our internal data and policies, and how the Nurole platform empowers people from the widest possible range of backgrounds.