Membership Associate

Elevator Pitch: The Company. Us. Runway East.

At Runway East, we're a team of tech lovers, entrepreneurs, ex-startup founders and customer service advocates, who go above and beyond to keep our companies thriving. It’s been 8 years, and we’ve grown to eight locations, over 3,000 members and watched our companies raise over £1bn. We’re here to make good work, with good people. And we’re here to have fun. Incomparable company, superstar service, dogs on demand, Cake Wednesdays and our infamous Friday beer trolley - these are all things we build into creating happiness every day. But what really sets us apart from the coworking crowd is us.

Runway East has a strong brand, passionate customer base and most importantly, a product customers genuinely love. Covid has presented challenges, but it has also presented opportunities. The way of working has been flipped upside down and the demand for flexibility is greater than ever. We’re ready to take full advantage of that.

Elevator Pitch: The Job. It’s a great job. We promise.

As our Membership Associate you’ll be supporting the engine that drives revenue for the business and working with a passionate, driven team who have a direct impact on the growth of our company.

You’ll be the first point of contact for potential customers, delivering that all important first impression in the best way possible, and making sure potential new customers get exactly where they need to be.

A multi-tasker with the ability to make a two line email sing with personality, you’ll also be dealing with our extensive broker network, helping them to understand and promote Runway East in the best way possible.

To really excel you’ll continually strive to live our values and challenge the status quo, coming up with new ways to improve the role you’re doing and taking on new responsibilities as you grow.

What You’ll Be Doing

Managing Incoming Leads

You’ll own our membership inbox and will follow up on leads quickly and enthusiastically. You’ll be responsible for handling all incoming enquiries, from both direct sources and also our broker partners. You’ll research and vet all incoming leads, logging your activities in our CRM - and once qualified, passing the appropriate leads on to our Membership Managers.

Looking After Our Partners

You’ll be the first point of contact for our broker partners and you’ll proactively work to maintain these relationships. You’ll ensure our partners are well informed by keeping them up to date on our sales inventory by providing them with weekly status reports.

You’ll also manage the onboarding and offboarding process for any brokers, keeping our sales team in the loop of any changes.

Expanding Our Network

You’ll take the lead on finding new brokers for us to partner with and come up with creative ways for us to strike up conversations and build new relationships - from hosting broker events, to random acts of kindness and all things inbetween.

Help Manage Our CRM

From collecting and recording customer data accurately, to logging all your activities, to cleaning and refining historic data, you’ll work to keep our sales CRM running smoothly.

Supporting And Shadowing

Outside of your core tasks you’ll work closely with our Membership Managers - from supporting them with ad hoc projects, to running prospecting campaigns, to shadowing and assisting on tours. You’ll embed yourself as a core member of the sales team whilst building your knowledge out as you go.

Requirements

You’ll do great here if you’re:

An excellent communicator: You’re able to demonstrate strong written and verbal communication, adapting your style to suit a diverse audience in a manner that is effective and clear.

A research pro: You’re naturally curious and are keen to understand our customers and the market.

A devil with the details: You are thorough and accurate in your work. You are organised and can prioritise your time well with projects that you are working on.

And above all else, you're a team player, who's hungry to learn and develop.

We see the good in everyone. We celebrate our differences.

We keep community at our core, and we know that a community can only thrive when it is diverse and inclusive. We welcome people from all backgrounds and experiences, whatever your race, religion, status, sexuality, gender identity, age, appearance or disability. There is no set blueprint for a Runway East team member. What matters to us is your spirit.

Benefits

What About the Money?

£24,000 per annum + bonus (£26-£28K OTE)

Anything else?

Besides working with the greatest people in the world? Well…

• Time Off 🤸 31 days including bank holidays plus an extra day for every year you’re at RWE. We also give you your birthday off (because no one should work on their birthday)
• Wellbeing 🧠 Private health & dental insurance, half-price gym membership, access to Spill (which offers video therapy sessions through Slack), mental health days & a Bike2Work scheme
• Contribute 🌎 assign two workdays per year to charitable work with Matchable
• Learning & Development 📚 £150pa personal growth budget, access to Learnamp (a curated platform of learning resources), regular lunch & learns
• The Usual Suspects 👍 - paid sick days, compassionate leave, enhanced parental leave for long-service and life insurance
• RWE outings 🎉 - we love organised (and not so organised) fun, culminating in an annual team trip (Barcelona, Alicante, Rhodes, and Vilnius to name some past trips!)

More about us

Still reading? Great! So, Runway East provides a springboard for entrepreneurs: a working space, a supportive team, years of experience. We help nurture new ideas into new businesses, and we love doing it.

These are our values, if you share them, let’s talk.

Community Obsessed. You understand our members and their needs - delivering world-class service with enthusiasm and charm. You see every challenge as an opportunity to delight our members.

Open. You are open-minded and engaged. You own your mistakes and take steps to actively learn from them. You give and receive feedback with positive intent to develop yourself and the business.

Give a Damn. You are continuously driving yourself to improve. You care about the little things and you take pride in doing them well - you care about the company, our members and your teammates.

Entrepreneurial. You question the status quo and stand up to fix things, taking the initiative to find and deliver solutions. You are resilient and determined and when the going gets tough, you don’t give up.

Fired up by what you’ve read so far? Hit apply, we want to meet you.