Operations Associate - Food Database Team, Level 1

We Are Redefining How People Approach Their Health

ZOE is combining scientific research at a scale never before imagined and cutting-edge AI to improve the health of millions. 

Created by the world’s top scientists, our personalised nutrition program is radically reimagining a fundamental human need – eating well for your own body. Currently available in the US, and with a waitlist of more than 250,000 in the UK, ZOE is already helping tens of thousands of ZOE members adopt healthier habits and achieve their goals.

We are also the team behind the popular COVID Symptom Study, which played a critical role in the fight against COVID in the UK and has now expanded to become the ZOE Health Study (ZHS). ZHS uses the power of community science to conduct large-scale research from the comfort of contributors’ homes to understand health and prevent disease. Our collective work and expertise in biology, engineering, data science, and nutrition science has led to multiple breakthrough papers in leading scientific journals such as Nature Medicine, Science, The Lancet, and more.

A remote-first, well-funded startup, we are backed by founders, investors, and entrepreneurs who have built multi-billion dollar technology companies. We are always looking for innovative thinkers and doers to join our team on a thrilling mission to tackle epic health problems that span the globe. Together, we can improve human health and touch millions of lives.

We value inclusivity, transparency, ownership, open-mindedness and diversity. We are passionate about delivering great results and learning in the open. We want our teams to have the freedom to make long-term, high-impact decisions, and the well-being of our teammates and the people around us is a top priority.

About the team

Our Food Database team is currently a small team that works both collaboratively and independently. Our work is very detail-oriented and has a considerable impact on our user experience within our app for our users who use our database to log food. We frequently work internally with the Product, Engineering, and Data Science teams to ensure we provide the best user experience with a comprehensive and accurate database.

What to expect

Our team manages very large datasets of food items so a background in nutrition or food is required. You will be working directly with the data to categorize and validate accuracy. This work contributes directly to one of the biggest drivers of our customer experience. The food database is used daily by our users and accurate data means our users will be able to make the right food choices to support their best self and feel great. 

Your day to to day will primarily focus on the data work which is done independently and alongside team-identified goals. Our team meets regularly to ensure alignment and troubleshoot any issues together. 

Responsibilities include:

- Ensure our food database is properly categorized and up-to-date 

- Manage food database updates in a timely and efficient manner

- Collaborate with various teams to ensure data quality and accuracy

- Innovate new ways to improve efficiency, relevance and coverage of the food database as well as possible improvements for user experience

- Maintain organization of large datasets

- Requires general knowledge and interest in multicultural food products and an interest in food trends and changes to industry standards

- Should also have general computer knowledge and skills, particularly in Google-based applications and Excel

Expectations for progression within the team require at least 18 months at the Level 1 position. 

You’ll be great at...

- Organization, prioritization, and multi-tasking with attention to detail

- Having an energetic work ethic, with a strong capability to thrive under pressure

- Working independently and focusing on tasks with minimal supervision

- Working flexibly on different projects simultaneously and shifting focus as resources or priorities change 

- Proactively using analytical and problem-solving skills

You’ll have a…

BS/BSc in Nutrition or Dietetics

We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at ZOE. We'd love to have a chat and see if you could be a great fit.

Equal opportunities

We believe that having a truly diverse team where everyone can be their authentic self is the key to our success and we are committed to improving the tech industry for the better. We are passionate about equal opportunities and encourage candidates from any underrepresented backgrounds to apply. We don't discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. When applying, please let us know any accessibility requirements you may have for your interviews and we will do our best to accommodate.

Listed above is a snapshot of the experience, skills and attributes we think would come handy for the success in this role. Are you passionate about ZOE and this role but don't tick 100% of the boxes above? Please consider applying anyway. We are happy to up-skill where possible.

What you can expect from us

Aside from ensuring the industry-benchmark compensation package and providing you with all the hardware and software you need, we have worked hard for our list of benefits to be focused on things that matter to our team members most. 

Remote-first - work from home, pop into our London/Boston offices, or work within the EU; you have flexibility to choose your own place of work and work flexibly

Stock options -  we want everyone to be rewarded for contribution to our growth 

Paid time-off - on top of any national / bank holidays, you get 28 days off (25 plus 1 life-event and 2 company-wide reset days) 

Enhanced parental leave - adding on to the statutory offering, we know how important it is to be supportive at times that matter

Private healthcare and life assurance - flexible options to choose what fits 

Health and wellbeing - Employee Assistance Program, Cycle to Work and more 

Pension - paying monthly and offering flexibility to top your pension up 

Allocated social, WFH and Growth (L&D) budgets 

Plenty of learning and social opportunities 

We continue to build a benefits package that invests in our team members’ long-term personal and professional growth and wellbeing, adding to this list as it evolves.

Equal opportunities

We believe that having a truly diverse team where everyone can be their authentic self is the key to our success and we are committed to improving the tech industry for the better. We are passionate about equal opportunities and encourage candidates from any underrepresented backgrounds to apply. We don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. When applying, please let us know of any accessibility requirements you may have for your interviews and we will do our best to accommodate.

While this position is advertised as full-time, we can be flexible on the specific arrangements and would be happy to discuss part-time, job-share or other flexible arrangements, if required.