Service Executive (French Speaking)

Service Executive - French Speaker

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• Are you the travel planner in your family or group of friends, known for staying organised even when preferences and requirements quickly change? 
  
• Are you excited to roll up your sleeves and take pride in delighting guests? 
  
• Do you want to gain invaluable experience in a luxury hospitality brand that is determined to stay at the forefront of the ever-growing short-term rental industry? 
  

If this sounds like you, we'd love to tell you more about onefinestay. 

We open doors to the finest homes and villas in the most desirable destinations and deliver a one-of-a-kind service to both guests and homeowners around the world. The company launched in London in 2010 became part of Accor in 2016. With each memorable stay, we deliver a level of personal service and professional hospitality unmatched in the private rental industry.

What is the Service team? 

Our service team members are our frontline team ensuring our guests have a great stay. They’re fully equipped to simultaneously prepare bookings, offer additional services and solve problems to make sure every guest has a brilliant experience.

This is an on-call hospitality team like no other: a group of fast-paced problem solvers who eat queries for breakfast and (as a matter of honour) don’t pass the buck. That’s why we need a special sort – you’re dedicated to the cause, full of enthusiasm and a through-and-through people person.

As we prepare to relaunch Paris, we are looking for a Service Executive who will be the main point of contact for guests booking in this destination, although based on the overall level of stays in the team, the candidate will be supporting our London stays as well.

What do our Service team do day-to-day? 

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• Assist clients with troubleshooting problems as they arise
  
• Acting as the contact point between guests, operational suppliers and contractors to fix any issues that might arrive during a guest's stay
  
• Assist clients and accounting with the facilitation of payments
  
• Create & cultivate client relationships during the post-sale / pre-arrival / in-stay stages - via phone and email
  
• Guide and assist clients with their trip planning once the accommodation is confirmed, create experiences with the guest that will make their stay unforgettable
  
• Working with, and in some cases sourcing, worthy suppliers to help facilitate requests
  

What do we look for? 

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• Must be fluent in French and English -  essential requirement
  
• Dynamic and responsive 
  
• Good commercial awareness
  
• Great at building relationships and communicating with a diverse client base
  
• Good organisation skills and able to manage your own workload autonomously
  
• Ambitious and results driven by a love of delivering top quality customer service
  
• No qualms about working early, late and on some weekends
  
• Sound judgement and decision-making skills, even under pressure
  
• Customer service/ hospitality experience preferred 
  
• Any other languages also welcome
  

If you have questions before applying, do not hesitate to get in touch with Marta Fiore, Service Manager at [email removed - click apply for more details]