Renewals Manager

About Legatics

Legatics is one of the world’s leading LegalTech scale-ups. Our legal transaction management platform enables law firms and their clients to collaborate on and close deals in an interactive online environment, providing clarity, reducing risk and saving time.

Our customers include some of the world’s top law firms, such as Allen & Overy, Hogan Lovells, Herbert Smith Freehills, Shearman & Sterling and King & Wood Mallesons. Legatics has been used globally on live transactions originating in more than 60 countries.

We are on a mission to transform the $600bn market for legal services worldwide and to work with our customers to bring the way they manage deals into the 21st century.

The role:

We are looking for an experienced candidate to start as a Renewals Manager for our SME book of business at Legatics.

You will help manage and build our existing customer relationships, understand our customers’ goals in relation to their use of Legatics, grow their adoption of the platform and look to secure renewals and the expansion of your contracts.

This all forms part of the Engagement Team’s mission to help customers roll out the Legatics platform to their lawyers, identify barriers to use, and come up with creative solutions to ensure our customers get the most out of our software.

What you would be doing:

• Build and maintain lasting relationships with stakeholders.
• Secure renewals and grow accounts.
• Plan and implement individual roll-out strategies for new customers to maximise adoption of the software.
• Develop a deep understanding of the product, to ensure customers are using the software to its fullest potential.
• Support Account Managers with large enterprise accounts, as required.
• Collaborate with internal departments such as marketing and business development.
• Understand the solution sales cycle and challenges, including the strategies of competitors, and leveraging this knowledge to hone sales strategies.
• Work with the product team to use customer feedback and analytical insights in the formation of new products/solutions.
• Monitor accounts for opportunities to expand use, including new use cases, and collaboratively work with customers to develop and manage strategies for increased use of the software.
• Identify barriers to adoption and work with customers to remove these barriers.
• Solve problems as they arise and act as point of contact between the customer and the rest of the Legatics team.
• Ensure customer feedback is relayed to the product team.
• Own initiatives to manage and support a growing SME book of business at scale.
• Become Legatics support qualified and assisting with aspects of customer support.
• Help to gather testimonials from clients to be used for marketing.
• Assist with the development of marketing materials such as white papers and presentations.
• Occasional travel may be required (domestic and international).

Who would you be working with?

Daniel Porus, Chief Commercial Officer - who you will be reporting into, alongside a welcoming, inclusive and committed team.

Team culture is really important to us. We are looking for someone who is excited to join us as a key employee at this important stage in our growth and who will bring new and exciting perspectives to Legatics. We are a friendly and passionate bunch with a wide range of interests. We love to socialise together too, holding regular team events.

Requirements

What we need from you:

• Either:
  • A minimum of 2 years of experience working in B2B SaaS Customer Success or Account Management; or
  • A first hand understanding of the legal industry e.g. you worked at a law firm for 6 months or longer.
• Proven ability to develop trusted relationships.
• Commercial awareness with the ability to understand and develop a business case.
• Passion for customer experience.
• Excellent written and verbal presentation skills.
• Focus on continual improvement.
• Demonstrated ability to take ownership and initiative.
• An impressive track record of hitting and exceeding commercial targets.
• A right to work in the UK (unfortunately, we are not in a position to support visa sponsorship at this stage).

Bonus points for the following (but don’t worry, these are not essential)

• Exposure to legal practice, law firms or lawyers (for example, through an internship).
• Experience with Salesforce, ClickUp or another task management tool.
• Experience working in a start-up or scale-up, ideally within LegalTech.

Benefits

What we offer you:

• 25 days holiday per year (plus public holidays)
• Early Finish Fridays - on the last Friday of every month, we finish early!
• Pension with NEST
• Mental healthcare and free therapy sessions for you and your family
• Personal Learning & Development budget
• Lots of opportunities for accelerated professional development and career progression;
• Work alongside a supportive and talented team with the opportunity to grow one of the world’s leading LegalTech scale-ups;
• A warm, genuinely collaborative culture and an awesome team; and
• Regular socials.

Power in diversity

We put users at the heart of our design to provide legal transaction experiences that everyone loves. In order to make that a reality, we seek to foster a diverse and inclusive working environment that can empower our people to be creative, effective and innovative, to build a brand we are proud of.

We don’t discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence. We're committed to building a diverse team and are constantly looking for ways to improve our processes to help us do that.