Indie Food Farm Shop & Deli Account Manager

Love indies? Spend your day supporting the loveliest customers passionate about fine food and drink.

Mahalo is a small London based distributor that sources the most exciting small batch food and drink products for the indie retail sector.

Our customers are the loveliest people: owners of independent farm shops, modern grocers and delis across the country who all need help filling their shelves with great food and drink products.

If you're super friendly, energetic and passionate about helping independent shops find the best products, we'd love to talk to you about joining our team. Our offices are in Liverpool Street and we’re a hybrid team working from home for three days a week and going into the office twice a week.

Our website is we'd really recommend checking it out so you know what we're all about!

What will you be doing in this role?

  • Supporting our customers with ordering, samples and responding to customer service enquiries
  • Championing our small batch producers and pitching new products to our customers
  • Liaising with our customers via phone and email and on site visits
  • Managing our CRM system and keeping customer information up to date (full training provided)

Who are we looking for?

We’re looking for someone passionate about people, food and supporting independent businesses. If you’ve got a great entrepreneurial spirit and love the idea of building relationships with the loveliest independent grocers, delis and farm shops, we’d love to hear from you.

In particular, we’re looking for someone who is:

  • Great at making people feel good and supported throughout the ordering process
  • Empathic and intuitive, focused on giving their customers the best experience
  • A proactive self starter who loves being busy and thinking on your feet
  • A fast problem solver who thrives on getting things done
  • A team player who loves being part of a small team and playing an integral role within it
  • Tech savvy - comfortable using web apps, email and social media
  • Reliable, that our customers can trust to deliver on their promises

Ideal but not essential:

  • Experience in working in the food & drink industry - maybe you’re a cafe, pub or deli manager looking for your next opportunity or you’ve worked for a food and drink brand in a sales capacity before
  • Experience working in fast paced customer-facing roles

What we’re offering

  • A competitive starting salary & opportunities to progress
  • Full training in our systems and our unique sales process, so you know exactly how to delight our customers
  • Responsibility from day one to make your mark as part of a rapidly growing startup
  • Access to all Bread & Jam festivals, summits and socials - the largest community of food & drink producers in the UK
  • Tasting products from new and emerging food & drink brands
  • Team lunches and Meet The Supplier events

How to make your application stand out

Please send us your CV and short cover letter, outlining why you'd be a great fit for the role. We're friendly and we're real and we're most interested in people who are being themselves. In particular, we love receiving applications from people who are genuinely interested in the company and what it does.