Operations Manager

Kitt designs and operates workspace for the world's most vibrant brands. From managing the design and build, to creating an elevated ongoing experience, we create spaces that are worth leaving home for.

The Role

Our Operations team is a well oiled machine that keeps our client’s offices running smoothly and looking as beautiful as the day that they moved in. As our Operations Manager, you’d be managing suppliers, internal stakeholders and our bespoke system to ensure a top quality experience for our 65+ clients across London.

You will be:

• Acting as the primary point of contact for Kitt's Helpdesk, promptly addressing queries and tasks in line with our service level agreements (SLAs), while embodying our '5-star customer service' philosophy.
• Collaborating with the wider Client Operations team to ensure the successful execution of high-quality planned and reactive maintenance, minimising follow-up actions and maximising first-time fixes.
• Coordinating the allocation of resources, from internal engineers to subcontractors, for efficient issue resolution within specified SLAs.
• Overseeing job fulfilment, including materials tracking, documentation completion, and thorough audit trails.
• Ensuring compliance with our contractual obligations, particularly in property, asset, and system maintenance, maintaining clear documentation throughout.

About you

• You’re customer obsessed and keep them at the heart of the work you’re producing.
• You have some experience in Facilities Management coordination.
• Computer literate - you’re comfortable using google docs and can pick up new softwares with ease.
• You’re a creative problem solver who can anticipate issues before they arise, proactively looking for solutions.
• Excellent communication skills, you cut through the noise, avoiding ambiguity and driving alignment between stakeholders.
• As a natural relationship builder, you’re able to adapt your style based on the stakeholder that you’re collaborating with; from office colleagues, to engineers or suppliers, you can communicate effectively with anyone!

Why Kitt?

The world of work has shifted forever. As people everywhere prioritise purpose over their paychecks, company culture has been thrown into the spotlight. But the problem is, too many companies are showing up to work in bland, cookie-cutter offices. We’re leading this change.

Real company culture can only be built in-person, in the real world – and for it to be authentic it needs its very own, personalised space. That’s why we create offices as unique as the brands and the people who work there. We’re long-term culture partners to our clients long after they've signed the lease and chosen the paint colours.

Interview Process

1. Telephone Interview with Lizzie McFaull (People & Talent Lead)
2. Second interview, including task, with Kris Fowell (Senior Facilities Manager) and Charlotte Reynolds (Client Services Manager)
3. Final interview with Simon Warner (Chief of Staff)

We’ll Kitt you out

• 🤝Generous stock option scheme (ask us what this means if you’re not sure)
• 🏖 28 days holidays a year plus Bank Holidays
• 🍼 Parental leave: up to 12 weeks paid parental leave for the primary caregiver
• 💔 Pregnancy loss support leave
• 🕺 Regular socials. We love a good party.
• 🧑‍🍳Free weekly lunch, bi-weekly breakfast and daily snacks
• 🏆Annual company trip
• 🍕Team socials on a Thursday
• 🤑Octopus MoneyCoach
• 👶Workplace Nursery Benefit
• 🚲Cycle to Work scheme
• 🚉Season Ticket Loans
• 🧠Plumm - to support your mental health and wellbeing