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Join the passionate team at The Slow Cyclist for an inspiring journey in Sales & Guest Services
Overview
Salary
£35000
Location
Hybrid: Oxfordshire / Remote
Nomad Friendly?
Expires
Expires at anytime
Organisation summary: The Slow Cyclist is an adventure company that offers unique cycling and walking experiences across Europe & Africa. Founded on the thrill of a London to Brisbane bike ride, we cater to the discerning traveller looking to immerse themselves deeply in local cultures and landscapes. Our team is united by a love for travel and a commitment to delivering extraordinary guest experiences. Join us in our rustic 17th-century barn headquarters or work remotely, and be part of a company that values taking time to truly explore the world.
- Role Summary:
- Drive sales and provide outstanding customer service for experiential travel in Europe and beyond.
- Engage with guests from initial enquiry through to post-trip feedback.
- Split time between Sales & Guest Services, initially focusing more on Guest Services.
- Utilize Salesforce CRM to manage sales pipeline and guest communications.
- Work closely with the marketing team for business development.
- Build lasting relationships with partners and guests to enhance the travel experience.
- Role Requirements:
- Passion for experiential European travel.
- Experience with CRM systems, Salesforce preferred.
- Excellent organizational and time-management skills.
- Commitment to providing top-notch customer service.
- Strong communication skills and attention to detail.
- Quick learner and efficient multi-tasker.
- Proficiency in Excel / Google Sheets.
Location: Flexible remote work policy with a minimum of two days a week at our Tackley office.
Commercial / Benefits:
- Salary up to £35k, depending on experience.
- Sales commission with competitive rates.
- Travel opportunities.
- Increasing annual leave based on tenure, starting at 22 days plus a birthday off.
- Auto enrollment pension scheme.
- Cycle to work scheme.
- Internal training for professional development.
OPPORTUNITY
We are seeking to recruit a detail-focused, motivated and enthusiastic Sales & Guest Services Executive with a passion for travel, new places and providing the very best customer service. The successful applicant will join a close-knit team of 14. We work on a hybrid basis, with an HQ in a 17th century barn in the bucolic village of Tackley, 10 minutes north of Oxford by train.
START DATE
1 August 2024
LOCATION
You can work remotely, although we value personal relationships amongst our team, so we ask everyone to come to our office in Tackley (OX5 3AG) at least two days a week.
ABOUT THE SLOW CYCLIST (TSC)
TSC was founded by Oli Broom off the back of his 14 month bike ride from London to Brisbane to watch the Ashes cricket series. Since 2015 we have been welcoming guests on imaginatively designed and exceptionally delivered cycling and walking journeys in Europe & Africa. We believe travel is worth taking time over; that a great holiday means getting under the skin of a place and discovering the food, customs, history and people that make it special. Our guests are discerning travellers with a bit of juice in their legs; those who appreciate our intimate knowledge of some of Europe and Africa’s most special landscapes and cultures. Our destinations are carefully chosen and now include Romania, Greece, Italy, Spain, Turkey, Poland, Rwanda, South Africa and Armenia.
ABOUT THE ROLE
The role requires significant experience in - and a passion for selling - experiential European travel, with responsibility for guest communications from the initial enquiry to post-trip feedback and everything in between.
The first six months, which covers a period of maternity leave for one of our team, will see you spend more time in Guest Services, with Sales taking more of a back seat. By April 2025 your time will be equally split between Sales & Guest Services.
MAIN RESPONSIBILITIES
Your primary Sales responsibilities will include:
- Selling our experiences in Europe and perhaps further afield
- Developing good working knowledge of our experiences and ethos
- Responding quickly and accurately to phone and email enquiries
- Using our custom-built Salesforce CRM to manage key interest in our sales pipeline
- Maximising the commercial opportunity from every sales enquiry
- Maintaining regular communication with key guestsand group leaders to ensure a continued high level of repeat custom
- Working with our marketing team to ensure aligned and complementary activity across salesand marketing
- Assisting with new business development for our range of trips.
Your primary Guest Services responsibilities will include:
- Following and helping to develop our processes for communication with guests between sale and trip return, to ensure guests experience the very best customer service.
- Responding promptly to all guest enquiries
- Gathering all information required from guests before trips
- Drafting and sending Information Packs to guests before each trip
- Using our Salesforce custom-built CRM to manage all guest information and communication
- Building and maintaining relationships with partners in destination countries
- Working with Destination Managers to continually improve the guest experience
- Booking all destination services via local partners or directly
- Other tasks such as may reasonably be expected
YOU NEED ...
- A genuine interest in experiential travel in Europe
- Significant experience of using a custom-built CRM, preferably Salesforce
- To be highly organised with excellent time-management skills
- To enjoy offering the very best customer service
- Exceptional communication skills
- To be a detail person
- To be willing and able to learn processes quickly
- To be an effective multi-tasker
- To be proficient in Excel / Google Sheets
COMMERCIAL / BENEFITS
- Salary up to £35k (depending on experience)
- Sales commission, with rate depending on relevant experience
- Opportunity to travel
- Increased annual leave based on length of service, starting at 22 days
- Birthday off
- Auto enrollment pension scheme
- Cycle to work scheme
- Internal training
