Implementation Manager

We are TiPJAR, a dedicated team on a global mission to bring transparent, fair, and staff-controlled tipping to the hospitality industry and beyond. We’ve doubled our revenue in the last six months, cementing our position as the world’s leading tips & tronc solution, and we have ambitious goals to grow even further.

The role we are offering is for a highly motivated, detail-oriented Implementation Manager with experience in client onboarding, project management, and process improvement. You’ll play a critical role in launching and retaining relationships with our clients.

Your responsibilities will include leading the end-to-end implementation process, ensuring a seamless onboarding experience for new customers. You will be the primary point of contact for new & existing clients, handling inquiries and ensuring client satisfaction. You will manage multiple projects simultaneously, balancing deadlines and competing priorities in a fast-paced environment. You will work cross-functionally with Customer Success, Product, and Operations teams to refine processes and enhance the customer experience. You will conduct training sessions and provide expert guidance to clients on best practices for using our platform. You will identify opportunities to streamline and optimise onboarding workflows for efficiency and customer satisfaction. You will ensure compliance with tronc legislation and industry best practices, acting as a trusted advisor to clients. You will collect client feedback to influence product development and company strategy.

We are looking for someone with experience in implementation and project management, ideally within SaaS, fintech, hospitality, or HR tech. Excellent communication & stakeholder management skills are required, with the ability to engage at all levels. Strong problem-solving & analytical abilities to troubleshoot and optimise implementation processes are also necessary. A high level of organisation and attention to detail is required, with the ability to manage multiple projects at once. A proactive, solutions-focused mindset and the ability to work well under pressure is also needed. Bonus: Knowledge of hospitality operations, EPoS, rota systems, or payroll (not essential but great to have!).

We offer flexible working hours, exposure to some of the best UK hospitality operators, great career progression opportunities, 33 days holiday (including bank holidays), remote working options, ‘Work from anywhere’ policy - work abroad for up to 4 weeks per year, and an excellent team culture based on values created by our team.

If you’re ready to join a fast-growing company where you can make a real impact, we’d love to hear from you.