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Join Kitt to redefine workspace design and operation for the world's most vibrant brands
Overview
Salary
£28000 - £35000
Location
London United Kingdom
Expires
Expires at anytime
Organisation Summary
Kitt is a pioneer in creating bespoke, thriving workspaces for global brands. We design, build and operate workspaces, delivering elevated experiences that make them a place worth leaving home for. As a part of our team, you will get to make real contributions to reshaping the working world.
Role Summary
- Managing daily operations and ensuring a world-class service experience in one of Kitt's flagship buildings.
- Nurturing relationships, creating lasting partnerships, and acting as the primary point of contact for clients
- Handling client enquiries and requests, managing incoming mail, and coordinating meeting room bookings.
- Supporting the Property Management team and communicating with vendors and partners.
Role Requirements
- People skills and experience working with clients.
- Exceptional interpersonal and communication skills.
- Ability to multitask, problem-solve, and thrive in a fast-paced, collaborative environment.
- Proficiency in using technology and software applications, and a hands-on attitude
Application Process Details
- Initial telephone interview with the Head of People.
- In-person interview with task with Account Director and Account Manager.
- Final interview with CEO & Co-founder.
Kitt designs and operates workspace for the world's most vibrant brands. From managing the design and build, to creating an elevated ongoing experience, we create spaces that are worth leaving home for.
The Role
Taking ownership of your building's daily operations and the client experience, you will be representing Kitt in one of our flagship buildings. You'll be nurturing relationships, building trust, and creating lasting partnerships with our clients. By delivering a world-class service, you'll cultivate an engaging and supportive environment where our clients can thrive.
You will be:
- Working independently with online support from the rest of our Account Management team who are based in HQ.
- Acting as the primary point of contact for clients, providing personalised assistance and anticipating their needs at every turn.
- Greeting clients and visitors in a friendly and professional manner.
- Responding to client enquiries and requests via the in-app chat function and the building's email inbox.
- Managing incoming and outgoing mail and packages for clients.
- Coordinating meeting room bookings and setting up the rooms to specification as well as upselling meeting room packages.
- Monitoring and maintaining the cleanliness and appearance of common areas including stock management in communal and demised areas.
- Conducting core audits of the building, being the owner of the Kitt standard within your building and working with the Kitt Ops team on Requests and Tickets.
- Supporting the Property Management team with key information and tasks (such as meter readings).
- Ownership of opening and closing daily operations for the building.
- Building and maintaining strong relationships with vendors, partners, the internal Kitt operations teams and service providers, to ensure the highest level of service delivery.
About you
- You’re a people person with experience working with clients.
- Confident and comfortable working independently with
- Exceptional interpersonal and communication skills, with a keen ability to connect with clients from diverse backgrounds.
- Ability to multitask and prioritise responsibilities effectively.
- Problem-solving attitude and the ability to work effectively in a fast-paced, collaborative environment.
- Proficiency in using technology and software applications.
- Experience in troubleshooting with the ability to diagnose and address common issues.
- A hands-on attitude and a passion for customer service and client experiences essential.
Why Kitt?
The world of work has shifted forever. As people everywhere prioritise purpose over their paychecks, company culture has been thrown into the spotlight. But the problem is, too many companies are showing up to work in bland, cookie-cutter offices. We’re leading this change.
Real company culture can only be built in-person, in the real world – and for it to be authentic it needs its very own, personalised space. That’s why we create offices as unique as the brands and the people who work there. We’re long-term culture partners to our clients long after they've signed the lease and chosen the paint colours.
We’re disrupting an industry that has long needed a shake up, and with our sights set on helping every brand find their dream home, the future of office space and culture is in very good hands.
Interview Process
- Telephone Interview with Lizzie Burstow (Head of People)
- In-person interview including task with Cathryn Goss-Goddard (Account Director) and Arthur Leventhorpe (Account Manager)
- Final interview with Steve Coulson (CEO & Co-Founder)
We’ll Kitt you out
- 🤝Generous stock option scheme (ask us what this means if you’re not sure)
- 🤑Starting salary of £28,000 - £35,000
- 🏖 28 days holidays a year plus Bank Holidays
- 🍼 Parental leave: up to 12 weeks paid parental leave for the primary caregiver
- 💔 Pregnancy loss support leave
- 🕺 Regular socials. We love a good party.
- 🍕Team socials on a Thursday
- 🤑Octopus MoneyCoach
- 👶Workplace Nursery Benefit
- 🚲Cycle to Work scheme
- 🚉Season Ticket Loans
- 🧠Plumm - to support your mental health and wellbeing
